We have 2 SG310's in High Availability mode. Yesterday one of the devices failed. My problem is I only found this out by physically seeing the device's lights weren't on. What bothers me is I never received an email notification letting me know that the Firewall was in Fail-over mode and the Slave firewall was now the Master. When logging into the Firewall I can visibly see that the status of the device that failed is "Status: DEAD". So the Slave UTM knows there is an issue. I should be getting all sorts of imminent danger emails with High Importance, but I didn't get anything.
Is there currently nothing in place that would send me an email letting me know the Master device is off? I get executive reports and Update reports from the UTM all the time via email. It should be common practice that the device would send me a notification when the status changes from Online to Offline, yet after getting off the phone with Sophos Support the technician told me that only an engineer can determine that, which makes absolutely no sense.
Any insight? Is the TECH missing something?
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