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Why won't my UPG license activate on my Sophos SG310?

I have registered a new account in myutm.sophos.com, created a license using the license key, then i have added the web filtering and network protection UPG licenses i bought to that license in myutm. I have uploaded the license file to the UTM and it has internet connectivity and can resolve names. It has been connected to the internet for over 1 hour with the license applied but i'm still getting a red cross next to web protection and network protection.

Why would that happen? How do i get the green tick next to Web Protection and Network Protection?



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  • Hi, Shaun, and welcome to the UTM Community!

    Go back to MyUTM.  I bet you find that you need to re-apply the upgrade key.  If not, immediately send an email to the licensing address at the top right on the main page.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Shaun, and welcome to the UTM Community!

    Go back to MyUTM.  I bet you find that you need to re-apply the upgrade key.  If not, immediately send an email to the licensing address at the top right on the main page.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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