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License usage: EXCEEDING 100%

How on earth ore these IPs counted?

"This email was sent by your Sophos UTM software to notify
you that you have exceeded 110% of the user count for your license!

Licensed Users/IPs: 50
Counted Users/IPs: 291

All additional users/ips except the ones listed below will be blocked.
A 10% tolerance has already been deducted.

Please contact your Sophos Partner or Sophos to upgrade your license.

Thank you,"

The list of IPs in the attached document contains many IPs that have never been active...

I have a test network where there are 5 computers, printer and Wi-Fi point to which konekt 4 laptop. I'm using 10 IP but not as 50. What happened to the remaining license? And what that means?

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0 dark moon over 7 years ago

sounds like someone ran a scan of your network, then Sophos assumes the ip addresses exist.

Regards Simon

Sophos XG 17.5.1 MR-1 | Dell 7010 | Intel(R) Core(TM) i5-3550 CPU @ 3.70GHz | 8GB Memory
Samsung EVO 850 120GB SDD | 1x Intel 82574L / 2x 82571EB Gigabit Ethernet Controller (rev 06)
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0 vitalii fedorenko over 7 years ago in reply to dark moon

Hello, I opened the file that the Sophos Utm sent me to IP addresses, and there is a large part of that is not in the network, and they do not even ping.
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0 BAlfson over 7 years ago in reply to vitalii fedorenko

It's as DM said, Vitalii - those IPs were counted for a reason. After seven days, they will disappear unless someone does another scan.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 7 years ago in reply to vitalii fedorenko

It's as DM said, Vitalii - those IPs were counted for a reason. After seven days, they will disappear unless someone does another scan.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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