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SG135 recent RMA - how to rejoin the new SG135 to the existing cluster - Active/Active

Rodney Seaman

I recently opened a RMA ticket for one of my SG135 UTM's. After a firmware upgrade the device would not boot. We determined it was a hardware failure and a replacement is being shipped. It was part of an Active/Active cluster. I'm looking for a process guide to help me add the replacement device back into the cluster. Can someone direct me to the steps I need to take to safely add this device back into the cluster? Note - the device being replaced was considered the master.

Thanks!



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  • +1

    Hi, Rodney, and welcome to the UTM Community!

    Are you sure you have Active-Active?  If so, the following command should be 1.  If it has 0, you're in Active-Passive.  If your performance is good with the single unit and you do have an Active-Active license, you might want to consider going to Active-Passive upon your next renewal.

    cc get licensing license |grep ClusterNodes

    The new unit should be labeled with the version.  If it isn't at the same version, you will need to get it to the same as your current Master.  Once that's done, do a Factory Reset of the unit, power it off, connect it as the other unit was and simply power it on.  The Master will sync the configuration to it and put it to work automatically.

    Cheers - Bob

    EDIT 2016-11-28 Oops!  I just gave the command I had referenced!

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • +1 in reply to BAlfson

    Bob,

    Thanks for taking the time to respond to my question. The information you provided if very helpful.

    I'm guessing I need to update the license to reflect the new serial # for the cluster. Does Sophos update the license file as part of the RMA process? I would guess if they did update this in the cloud I would still have to download and apply the updated license. Do you know how this works?

    Thanks,

    Rod

  • 0 in reply to Rodney Seaman

    You or your reseller can update the serial number(s) in the license, Rod.  They will have no effect on functionality.  It just makes it easier to communicate when there's a problem.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to Rodney Seaman

    You or your reseller can update the serial number(s) in the license, Rod.  They will have no effect on functionality.  It just makes it easier to communicate when there's a problem.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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