This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem restoring from a backup file

Hopefully someone can help me here, as I am going crazy...

I have spent in excess of 8 hours now trying to build a new UTM using a backup file to restore settings.
I have done this kind of recovery many times in the past, so the process is not new to me or something I would call difficult. That said, every time I import the backup file into a newly build UTM I cannot connect to the WebAdmin login page. I always receive a "This page can't be displayed" error.

Here is a simple breakdown of the build process I have been using:

  • Install a current version of the UTM from the installation ISO image (Home licence version).
  • When the UTM has installed, connect the UTM to a PC on the same subnet (connected directly via a crossover cable)
  • Open a browser window and go though the basic WebAdmin installation process. (https://192.168.xxx.x:4444)
  • Import the backup file
  • Reboot the UTM
  • Try to connect to the WebAdmin page
  • FAIL

After application of the backup file I can ping the UTM, but I cannot display the WebAdmin page in the browser.
I have also tried rebooting the UTM numerous times as well as manually restarting the httpd service at the console, neither of which made any difference.

I have used a manually created backup file from today (from current UTM) as well as numerous automatic backup files, going back 4 months (there have been no configuration changes in that time)
A few months ago I replaced my UTM with different hardware and did not have this problem. Why this is happening now is not logical, but it is.
I need to make some configuration changes soon, so I am upgrading to a slightly better box and adding another NIC (adding VOIP and an ATA on its own subnet).

Something else I have done is to restore a different UTM to the same hardware from a backup file. That works!
After that installation was up and running I applied my backup file and again it broke. So the process does work, just not with any of my backup files.

I have also tested with another box and the same thing happened, so it is not hardware related.

This is really bizarre and I have run out of ideas now as to why this is happening and how I can fix it.

Anyone have any ideas???



This thread was automatically locked due to age.
Parents
  • Well... this just gets better and better.

    After having success installing an older version of the ISO, I foolishly decided to download and apply the three required Up2Date files to get me back to v9.404-5.1
    All of the Up2Date files installed without errors and as soon as the UTM rebooted I lost access to the login page again.

    This is beyond a joke now.
    Doesn't anyone test these releases before releasing them????

    As far as I am concerned, the v9.404-5.1 update has been nothing but trouble for me.

Reply
  • Well... this just gets better and better.

    After having success installing an older version of the ISO, I foolishly decided to download and apply the three required Up2Date files to get me back to v9.404-5.1
    All of the Up2Date files installed without errors and as soon as the UTM rebooted I lost access to the login page again.

    This is beyond a joke now.
    Doesn't anyone test these releases before releasing them????

    As far as I am concerned, the v9.404-5.1 update has been nothing but trouble for me.

Children
No Data