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Sophos pattern not updateing the pattern version has been the same for a will sophos pattern

99887 26/04/16 13:21
99887 28/04/16 09:47
99887 29/04/16 08:36.
the up2date log looks like .
2016:04:29-13:03:04 utm-sophos01-1 audld[30662]: Using static update server list in HA mode
2016:04:29-13:03:10 utm-sophos01-1 audld[30662]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
2016:04:29-13:03:24 utm-sophos01-1 audld[30662]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-13:03:24 utm-sophos01-1 audld[30662]: Using static download server list in HA mode
2016:04:29-13:18:01 utm-sophos01-1 audld[32595]: running on HA master system or cluster node
2016:04:29-13:18:01 utm-sophos01-1 audld[32595]: Starting Up2Date Package Downloader
2016:04:29-13:18:03 utm-sophos01-1 audld[32595]: patch up2date possible
2016:04:29-13:18:03 utm-sophos01-1 audld[32595]: Using static update server list in HA mode
2016:04:29-13:18:28 utm-sophos01-1 audld[32595]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-13:18:28 utm-sophos01-1 audld[32595]: Using static download server list in HA mode
2016:04:29-13:33:01 utm-sophos01-1 audld[2665]: running on HA master system or cluster node
2016:04:29-13:33:01 utm-sophos01-1 audld[2665]: Starting Up2Date Package Downloader
2016:04:29-13:33:03 utm-sophos01-1 audld[2665]: patch up2date possible
2016:04:29-13:33:03 utm-sophos01-1 audld[2665]: Using static update server list in HA mode
2016:04:29-13:33:14 utm-sophos01-1 audld[2665]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
2016:04:29-13:33:31 utm-sophos01-1 audld[2665]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-13:33:31 utm-sophos01-1 audld[2665]: Using static download server list in HA mode
2016:04:29-13:48:01 utm-sophos01-1 audld[6297]: running on HA master system or cluster node
2016:04:29-13:48:01 utm-sophos01-1 audld[6297]: Starting Up2Date Package Downloader
2016:04:29-13:48:03 utm-sophos01-1 audld[6297]: patch up2date possible
2016:04:29-13:48:03 utm-sophos01-1 audld[6297]: Using static update server list in HA mode
2016:04:29-13:48:29 utm-sophos01-1 audld[6297]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-13:48:29 utm-sophos01-1 audld[6297]: Using static download server list in HA mode
2016:04:29-14:03:01 utm-sophos01-1 audld[8756]: running on HA master system or cluster node
2016:04:29-14:03:01 utm-sophos01-1 audld[8756]: Starting Up2Date Package Downloader
2016:04:29-14:03:03 utm-sophos01-1 audld[8756]: patch up2date possible
2016:04:29-14:03:03 utm-sophos01-1 audld[8756]: Using static update server list in HA mode
2016:04:29-14:03:32 utm-sophos01-1 audld[8756]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-14:03:32 utm-sophos01-1 audld[8756]: Using static download server list in HA mode
2016:04:29-14:18:02 utm-sophos01-1 audld[10433]: running on HA master system or cluster node
2016:04:29-14:18:02 utm-sophos01-1 audld[10433]: Starting Up2Date Package Downloader
2016:04:29-14:18:04 utm-sophos01-1 audld[10433]: patch up2date possible
2016:04:29-14:18:04 utm-sophos01-1 audld[10433]: Using static update server list in HA mode
2016:04:29-14:18:27 utm-sophos01-1 audld[10433]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-14:18:27 utm-sophos01-1 audld[10433]: Using static download server list in HA mode
2016:04:29-14:33:01 utm-sophos01-1 audld[12140]: running on HA master system or cluster node
2016:04:29-14:33:01 utm-sophos01-1 audld[12140]: Starting Up2Date Package Downloader
2016:04:29-14:33:03 utm-sophos01-1 audld[12140]: patch up2date possible
2016:04:29-14:33:03 utm-sophos01-1 audld[12140]: Using static update server list in HA mode
2016:04:29-14:33:25 utm-sophos01-1 audld[12140]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-14:33:25 utm-sophos01-1 audld[12140]: Using static download server list in HA mode
2016:04:29-14:48:01 utm-sophos01-1 audld[13569]: running on HA master system or cluster node
2016:04:29-14:48:01 utm-sophos01-1 audld[13569]: Starting Up2Date Package Downloader
2016:04:29-14:48:03 utm-sophos01-1 audld[13569]: patch up2date possible
2016:04:29-14:48:03 utm-sophos01-1 audld[13569]: Using static update server list in HA mode
2016:04:29-14:48:32 utm-sophos01-1 audld[13569]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:04:29-14:48:32 utm-sophos01-1 audld[13569]: Using static download server list in HA mode.



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Parents
  • Hi, Hans Petter, and welcome to the UTM Community!

    I just looked at three different clients' UTM - all have a different pattern level although none under 100000 like you.  What happens if you configure for Manual Pattern updates and then do one manually?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Hans Petter, and welcome to the UTM Community!

    I just looked at three different clients' UTM - all have a different pattern level although none under 100000 like you.  What happens if you configure for Manual Pattern updates and then do one manually?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children