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DHCP issues on External Interface with ISP

I have been using UTM for many years now... 6+?  When I first started, there were issues with certain Intel nics when used with DHCP and Cable Modems.

Lately, I have been having problems again.  I have had MANY calls with my ISP, I even went ahead and bought new hardware for my UTM.  Same problem.  I rarely get an IP address from my ISP and when I do, the external interface will only stay "up" for a brief period - and then drop again.

I plugged my "Gateway desktop" directly into my Cable Modem and it ran without an issue for 3 days.  Then I added an ASUS RT-N66 in as a "router".  That ran fine for a week - with A LOT of traffic going through it. 

I add the UTM and BAM!  I am back down again.

My question is - WHERE do I begin to troubleshoot this?  confd logs?  TCPDUMP?  My UTM seems happy to get a DCHP address from my ASUS if I test it that way...  I don't want to bail on Sophos, but I don't know what else to do.  Many years ago, I put an old router between my Cable Modem and my Sophos machine.  I really don't want to do that again.

UTM 9.355-1       

External NIC is an Intel Gigabit PCIe   EXPI9301CT

Quad core i3 with 4GB RAM, 160 GB HDD

Thoughts?  Advice, Similar issues?



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Parents
  • Here are some messages in the Kernel Log:

    2016:04:23-10:48:12 gateway kernel: [  758.377493] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:48:23 gateway kernel: [  768.939643] e1000e: eth1 NIC Link is Down
    2016:04:23-10:48:30 gateway kernel: [  776.442181] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:50:00 gateway kernel: [  865.821230] e1000e: eth1 NIC Link is Down
    2016:04:23-10:50:38 gateway kernel: [  904.658553] IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready
    2016:04:23-10:50:41 gateway kernel: [  907.540737] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:50:41 gateway kernel: [  907.541064] IPv6: ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
    2016:04:23-10:51:19 gateway kernel: [  945.682526] e1000e: eth1 NIC Link is Down
    2016:04:23-10:51:22 gateway kernel: [  948.592871] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:53:35 gateway kernel: [ 1081.254428] e1000e: eth1 NIC Link is Down
    2016:04:23-10:53:50 gateway kernel: [ 1095.778970] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:54:00 gateway kernel: [ 1106.173764] e1000e: eth1 NIC Link is Down
    2016:04:23-10:54:09 gateway kernel: [ 1115.080085] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:56:57 gateway kernel: [ 1282.675651] e1000e: eth1 NIC Link is Down
    2016:04:23-10:57:00 gateway kernel: [ 1285.530112] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:57:56 gateway kernel: [ 1341.405767] e1000e: eth1 NIC Link is Down
    2016:04:23-10:58:10 gateway kernel: [ 1355.562596] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-10:58:17 gateway kernel: [ 1362.775461] e1000e: eth1 NIC Link is Down
    2016:04:23-10:58:24 gateway kernel: [ 1370.230352] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:00:13 gateway kernel: [ 1479.090491] e1000e: eth1 NIC Link is Down
    2016:04:23-11:00:23 gateway kernel: [ 1488.552889] IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready
    2016:04:23-11:00:26 gateway kernel: [ 1491.407113] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:00:26 gateway kernel: [ 1491.407441] IPv6: ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
    2016:04:23-11:01:14 gateway kernel: [ 1539.397573] e1000e: eth1 NIC Link is Down
    2016:04:23-11:01:17 gateway kernel: [ 1542.335965] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:02:10 gateway kernel: [ 1595.493949] e1000e: eth1 NIC Link is Down
    2016:04:23-11:02:24 gateway kernel: [ 1609.590857] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:02:34 gateway kernel: [ 1619.613758] e1000e: eth1 NIC Link is Down
    2016:04:23-11:02:43 gateway kernel: [ 1628.588096] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:05:27 gateway kernel: [ 1792.651664] e1000e: eth1 NIC Link is Down
    2016:04:23-11:05:30 gateway kernel: [ 1795.561956] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:06:22 gateway kernel: [ 1846.948419] e1000e: eth1 NIC Link is Down
    2016:04:23-11:06:26 gateway kernel: [ 1851.754167] e1000e: eth1 NIC Link is Down
    2016:04:23-11:06:26 gateway kernel: [ 1851.917813] IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready
    2016:04:23-11:06:34 gateway kernel: [ 1859.802306] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:06:34 gateway kernel: [ 1859.802634] IPv6: ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
    2016:04:23-11:06:43 gateway kernel: [ 1868.118537] e1000e: eth1 NIC Link is Down
    2016:04:23-11:06:50 gateway kernel: [ 1875.610180] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:09:39 gateway kernel: [ 2044.313620] e1000e: eth1 NIC Link is Down
    2016:04:23-11:09:42 gateway kernel: [ 2047.200097] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:10:29 gateway kernel: [ 2094.644769] e1000e: eth1 NIC Link is Down
    2016:04:23-11:10:30 gateway kernel: [ 2094.809929] IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready
    2016:04:23-11:10:33 gateway kernel: [ 2098.224747] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:10:33 gateway kernel: [ 2098.225075] IPv6: ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
    2016:04:23-11:10:35 gateway kernel: [ 2099.974377] e1000e: eth1 NIC Link is Down
    2016:04:23-11:10:49 gateway kernel: [ 2114.168435] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:10:56 gateway kernel: [ 2121.041660] e1000e: eth1 NIC Link is Down
    2016:04:23-11:11:05 gateway kernel: [ 2129.998125] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:13:53 gateway kernel: [ 2297.890733] e1000e: eth1 NIC Link is Down
    2016:04:23-11:13:56 gateway kernel: [ 2300.797848] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:14:48 gateway kernel: [ 2352.542868] e1000e: eth1 NIC Link is Down
    2016:04:23-11:15:02 gateway kernel: [ 2366.648262] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:15:09 gateway kernel: [ 2374.197185] e1000e: eth1 NIC Link is Down
    2016:04:23-11:15:17 gateway kernel: [ 2381.663877] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:18:06 gateway kernel: [ 2550.828143] e1000e: eth1 NIC Link is Down
    2016:04:23-11:18:09 gateway kernel: [ 2553.830462] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:19:01 gateway kernel: [ 2605.569639] e1000e: eth1 NIC Link is Down
    2016:04:23-11:19:15 gateway kernel: [ 2619.646567] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:19:22 gateway kernel: [ 2627.151254] e1000e: eth1 NIC Link is Down
    2016:04:23-11:19:30 gateway kernel: [ 2634.637771] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:22:20 gateway kernel: [ 2804.446769] e1000e: eth1 NIC Link is Down
    2016:04:23-11:22:23 gateway kernel: [ 2807.301248] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:23:14 gateway kernel: [ 2858.229197] e1000e: eth1 NIC Link is Down
    2016:04:23-11:23:28 gateway kernel: [ 2872.501973] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:23:38 gateway kernel: [ 2882.548564] e1000e: eth1 NIC Link is Down
    2016:04:23-11:23:47 gateway kernel: [ 2891.573787] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:26:31 gateway kernel: [ 3055.165531] e1000e: eth1 NIC Link is Down
    2016:04:23-11:26:34 gateway kernel: [ 3058.135767] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:27:25 gateway kernel: [ 3109.322109] e1000e: eth1 NIC Link is Down
    2016:04:23-11:27:39 gateway kernel: [ 3123.418906] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
    2016:04:23-11:27:49 gateway kernel: [ 3133.742888] e1000e: eth1 NIC Link is Down
    2016:04:23-11:27:58 gateway kernel: [ 3142.610223] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

  • What model cable modem are you using and how fast is your internet service?

  • What's in the DHCP log? 

    What kind of interface type is it? Can you post a screenshot of it.

    tcpdump would be a good place to start. Do it on the WAN interface for ports 67 and 68. 

  • My modem is an Arris TG862G/CT.  I typically get 60mb down and 6mb up. 

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