Inquiries about the RMA replacement procedure.

Question

We are going to replace the broken unit with a new unit. We will set the same firmware in advance,
I'm going to synchronize my new unit license.
Then, we will ask if the existing broken unit license information is transferred to the new unit or if the new unit has a new license.

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FormerMember · Answer

Hi Kim NamJik , 
 Thank you for reaching out to Sophos Community. 
 The faulty unit license will be transferred to the new unit. You'll receive an email from the Sophos RMA team with the license transfer steps. You may also reach out to Sophos Customer care team to help you with the license transfer.