ERROR TO OPEN HOTSPOT PAGE ON USER PORTAL

Hi Antonio Ferreira1,

Thank you for reaching out to the Community! 

Have you noticed any database errors in system logs? or core dumps on your firewall? 

Provide the output of the following commands: 

ps aux | grep postgres

cd /var/storage/cores

ls -larth

Thanks,

Hi H_Patel and thank you for the reply, bellow the output of the commands that you ask:

ps aux | grep postgres

<M> fwa01:/home/login # ps aux | grep postgres
postgres 4286 0.0 0.1 14520 9492 ? Ss May06 0:15 /usr/local/bin/repctl
root 7820 0.0 0.0 5672 748 pts/0 S+ 07:48 0:00 grep postgres
<M> fwa01:/home/login #

<M> fwa01:/home/login # cd /var/storage/cores
<M> fwa01:/var/storage/cores # ls -larth
total 2.3G
drwxr-xr-x 14 root root 4.0K Aug 18 2015 ..
-rw-r--r-- 1 root root 55M Oct 29 2017 confd.plx.9088
-rw-r--r-- 1 root root 4.1M Oct 23 2018 net.13279
-rw-r--r-- 1 root root 4.1M Oct 23 2018 net.14431
-rw-r--r-- 1 root root 89M Oct 23 2018 confd.plx.23446
-rw-r--r-- 1 root root 1.1G May 29 2019 httpproxy.EpollWorker_26.6289
-rw-r--r-- 1 root root 3.5M Jul 3 2019 httpd.1486
-rw-r--r-- 1 root root 3.5M Jul 3 2019 httpd.2309
-rw-r--r-- 1 root root 3.5M Jul 4 2019 httpd.26455
-rw-r--r-- 1 root root 3.5M Jul 4 2019 httpd.26749
-rw-r--r-- 1 root root 3.5M Jul 5 2019 httpd.14807
-rw-r--r-- 1 root root 129M Dec 6 2019 named.5505
-rw-r--r-- 1 root root 78M Jan 23 2020 urid.5841
-rw-r--r-- 1 root root 625M Jan 23 2020 httpproxy.MemdCli.6096
-rw-r--r-- 1 root root 263M Nov 6 2020 mdw.plx.4549
-rw-r--r-- 1 root root 2.5M May 6 08:54 argos.7157
-rw-r--r-- 1 root root 2.5M May 6 08:55 argos.7358
-rw-r--r-- 1 root root 2.5M May 6 08:55 argos.7396
-rw-r--r-- 1 root root 2.5M May 6 08:56 argos.7428
-rw-r--r-- 1 root root 2.5M May 6 08:56 argos.7457
drwx------ 2 root root 4.0K May 6 08:56 .
<M> fwa01:/var/storage/cores #

I'll apreciate any help.

Hi Antonio Ferreira1,

Thanks for the reply. It seems the issue is related to the database. The command "ps aux | grep postgres" should print more detailed information related to the other services as well as the hotspot. 

Try to restart the firewall, and if that doesn't resolve the issue, please open a support case for further investigation at support.sophos.com. 

Thanks,

thanks, I had needed to open a support case in Sophos to handle this problem. Still awayting for response.

thanks, I had needed to open a support case in Sophos to handle this problem. Still awayting for response.

Hi Antonio Ferreira1,

Would it be possible for you to share the support case number with me via a personal message? 

Thanks,

Hi, I received a response from Sohpos related to my case, they say to me to do a system rebuilding. So, it seams to me that the problem is related to the firmware update.

Good day, the problem was solved! The only thing that I did was upgraded UTM Firmware version to the new one (v. 9.705-7). So that say to me that the old version was deployed with problem. Hello Sophos don't do that! Please pay attention to your tests when deploying new firmware version.