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UTM not updating

Vance Bowers

I have UTM 9 running at my home, have had it since early 2017. We moved and my server had to sit until we got situated in our new home. Up and running now, but the system will no longer update itself, either automatically or manually. It is currently running firmware version 9.605-1, is set to automatic firmware download, but insists "Your firmware is up to date". I manually downloaded 9.703 and it was successfully recognized and uploaded through the manual Up2Date package system. It went through the update process, but after restarting it still shows that it is running 9.605-1 and being up to date.

It also says that the current pattern version is 188534 and that the patterns are up to date. I'm rather at the end of what I feel I can do to remedy this situation. Any suggestions?

Thanks!



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  • 0 in reply to Vance Bowers

    first you should try to refresh your home-use-license.

    Afterwards the firmware-download should work again.

    Possible it is better to delete the u2d-sys-9.703003-704002.tgz.gpg file.

    if you wish to load updates manually, you have to upload all updates from 9.605

    your file is update-step from 9.703->9.704 only

    you need the following files:

    u2d-sys-9.605001-606001.tgz.gpg

    u2d-sys-9.606001-702001.tgz.gpg

    u2d-sys-9.702001-703003.tgz.gpg

    u2d-sys-9.703003-704002.tgz.gpg


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Progress! I am now able to install firmware updates, to a point. I am now at 9.702-1 firmware version. I have uploaded 9.703 and it reports that it was successful, but it does not show when I go to the available firmware versions. It does show 9.704.2 as available, but when I try to install that version it fails with that same error message of not having a valid license. Log entries are:

    2020:09:16-00:49:02 aragorn audld[36183]: id="3713" severity="error" sys="system" sub="up2date" name="Fatal: no valid license found, disabling system up2date"
2020:09:16-00:49:02 aragorn audld[36183]: 
2020:09:16-00:49:02 aragorn audld[36183]:  1. Modules::Logging::alf:100() /</sbin/audld.plx>Modules/Logging.pm
2020:09:16-00:49:02 aragorn audld[36183]:  2. Modules::Audld::SystemAttributes::_get_license:104() /</sbin/audld.plx>Modules/Audld/SystemAttributes.pm
2020:09:16-00:49:02 aragorn audld[36183]:  3. Modules::Audld::SystemAttributes::get:49() /</sbin/audld.plx>Modules/Audld/SystemAttributes.pm
2020:09:16-00:49:02 aragorn audld[36183]:  4. main::main:100() audld.pl
2020:09:16-00:49:02 aragorn audld[36183]:  5. main::top-level:40() audld.pl
2020:09:16-00:49:02 aragorn audld[36183]: <=========================================================================
2020:09:16-00:49:02 aragorn audld[36183]: patch up2date possible
2020:09:16-00:49:04 aragorn audld[36183]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2020:09:16-00:49:04 aragorn audld[36183]: Dry run is enabled, stopping here.
2020:09:16-01:49:01 aragorn audld[40598]: no HA system or cluster node
2020:09:16-01:49:01 aragorn audld[40598]: Starting Up2Date Package Downloader

    I'm glad that we've got progress, but stumped as to why this is now occurring.

    Thanks!

  • 0 in reply to Vance Bowers

    Hello  Vance,

    Did you install a new License as I mentioned in the PM?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Yes, new license is installed. That was done before trying to install any of the updates. After getting the new license, I started uploading the updates, starting with 9.605. They all uploaded and installed fine until 9.703. That one *said* it uploaded successfully, but has never appeared on the Overview tab as an available option. Only 9.704-2 has appeared and it tanks with this "no license" message.

    Registration Date: 14 September 2020
    License Revision: 1
    Special: None
    Type: Software
    Model:
    Max. Users: unlimited
    Max. Connections: unlimited
  • 0 in reply to Vance Bowers

    Hello Vence, thank you for the follow-up, I think I still have access to your UTM, so I will be checking and sending you a PM. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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