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RMA SG330 Cluster Active/Passive

VikenNajarian

Hello,

My custommer have a HA Cluster Active/Passive of SG330. One of the unit has failed last week. We did a support case and we received today the new RMA unit.


What is the right procedure to use the new unit on the cluster ?

I'm usually a XG user and not SG, so any help would be apreciated :)

 

Thank you.

Regards



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  • 0

    Make sure you have enabled 'Enable automatic configuration of new devices' in settings of the remaining UTM.

     

    Also make sure the remaining UTM is fully up-and-running.

    If i'm not mistaken, the RMA-unit must have the same firmware version as the remaining unit, so check upfront and if needed reimage or update the RMA-unit to the same version as the remaining unit. After that, switch off the RMA unit.

    Then connect the RMA unit up where it's especially important that the Sync NIC is connected. After connecting all the cables to the RMA unit, power it up and it should automatically start syncing.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    Hello, 

     

    Thank you for your answer.


    Should we do a thing about the registration of the new RMA unit before connecting it to the master node ?

     

    I know that when we do a RMA for XG firewalls, we have to register the RMA on the "My Sophos" portal and it automatically replaces the failed unit in the account. Should we do a thing similar for SG ?

     

    Thanks.

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

  • 0 in reply to VikenNajarian

    That I do not know, sorry.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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