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Error: The license doesn't meet the required minimum user limit error.

Hi Team,

 

Last year I started running into an issue. I updated UTM and the license I had been using for a few years now gave me the error "The license doesn't meet the required minimum user limit error". I contacted support and they realized it was a bug and they had to give me an altered license with a higher user count. To clarify, I have only 1 user and support has verified that multiple times so the error isnt valid to my actual setup. I only use webserver protection to protect my blogs and such (im a web developer). Can someone please help me as I am on a temporary license that expires this weekend.

 

Previous case where they gave me an altered license file - 8979088

KB Article about issue - https://community.sophos.com/kb/en-us/134091

License file # 1748424

Thank You



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Parents
  • Hi and welcome to the UTM Community!

    If you're on AWS and you need to stay there, I think your only move now is from a BYOL instance to a PAYG instance.  The first month is a free trial, so that gives you time to get with a reseller and decide on your next move.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi and welcome to the UTM Community!

    If you're on AWS and you need to stay there, I think your only move now is from a BYOL instance to a PAYG instance.  The first month is a free trial, so that gives you time to get with a reseller and decide on your next move.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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