UTM 9.7 with Update Confusion V9.702-1 is installed but is shown for update, available firmware is 9.701-6

I am having the exact same problem.  But I'm not sure in my case 9.701-6 was installed.  When I went to up2date, only two patches were available, 9.701-6 and 9.702-1.  However, I think only one patch was installed.

Need to verify if it was really installed or not.

That's what the version command will tell you, Tom.  If fact, all Up2Dates are incremental, so the 9.702 Up2Date would not have been installed unless 9.701 was already installed.

Cheers - Bob

Hi Bob-

It does show the current version 9.702-1, but does not necessarily show that 9.701.-6 was installed?

<M> prdfwclep01:/home/login # version

Current software version...: 9.702001
Hardware type..............: 330r2
Serial number..............: ##redacted##
Installation image.........: 9.502-4.1
Installation type..........: ssi
Installed pattern version..: 181587
Downloaded pattern version.: 181587
Up2Dates applied...........: 16 (see below)
                             sys-9.502-9.503-4.4.2.tgz (Mar  9  2018)
                             sys-9.503-9.504-3.1.4.tgz (Mar  9  2018)
                             sys-9.504-9.505-1.4.1.tgz (Mar  9  2018)
                             sys-9.505-9.506-4.2.2.tgz (Mar  9  2018)
                             sys-9.506-9.507-2.1.4.tgz (Sep 14  2018)
                             sys-9.507-9.508-1.10.1.tgz (Sep 14  2018)
                             sys-9.508-9.509-10.3.2.tgz (Sep 14  2018)
                             sys-9.509-9.510-3.5.2.tgz (Sep 14  2018)
                             sys-9.510-9.600-5.5.1.tgz (Jun 28  2019)
                             sys-9.600-9.601-5.5.2.tgz (Jun 28  2019)
                             sys-9.601-9.602-5.3.1.tgz (Jun 28  2019)
                             sys-9.602-9.603-3.1.1.tgz (Jun 28  2019)
                             sys-9.603-9.604-1.2.1.tgz (Sep 20  2019)
                             sys-9.604-9.605-2.1.4.tgz (Sep 20  2019)
                             sys-9.605-9.606-1.1.1.tgz (Apr 18 01:19)
                             sys-9.606-9.702-1.1.1.tgz (Apr 18 01:21)
Up2Dates available.........: 1
Factory resets.............: 0
Timewarps detected.........: 1

Thanks

Tom

There were some issues with 9.700 and 9.701, so the developers created a 9.606-to-9.702 Up2Date that your system used.  If some of the intermediate Up2Dates were automatically downloaded, they were deleted automatically when you got the 9.606-to-9.702 Up2Date.  Apparently, the script didn't remove the 9.701 Up2Date.  You can get a case opened with Support and they'll delete that for you.

If a user without support (like a home user) sees this problem, do the following as root at the command line:

cd /var/up2date/sys
rm *701*
/sbin/auisys.plx --rpmargs --force
cd /home

Cheers - Bob

There were some issues with 9.700 and 9.701, so the developers created a 9.606-to-9.702 Up2Date that your system used.  If some of the intermediate Up2Dates were automatically downloaded, they were deleted automatically when you got the 9.606-to-9.702 Up2Date.  Apparently, the script didn't remove the 9.701 Up2Date.  You can get a case opened with Support and they'll delete that for you.

If a user without support (like a home user) sees this problem, do the following as root at the command line:

cd /var/up2date/sys
rm *701*
/sbin/auisys.plx --rpmargs --force
cd /home

Cheers - Bob

That looks like it worked, thank you for the info.

Tom