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Can't Manually Up2Date

gr33ny

Hello

I have an SG210 REV3 running UTM 9.700-5.  I have purchased a second SG210 REV3 that we would like to use as a slave in Hot Standby mode.

The second UTM is running 9.509.  My understanding is that the slave will need to be upgraded to the same FW as the master.

The second UTM has only the "base" license which means I can't use automatic Up2Date to install the latest firmware.

I have attempted to update the UTM manually, which I understand must be done one FW update at a time and sequentially.  In my case this means updating to 9.51 (this is the next FW on the FTP site).

I have uploaded the FW to the UTM which then recognises there is an update to install, and I then start the installation process.  The UTM restarts, but when I log in it is still 9.509.  In the Up2Date Log are the following messages:

 

auisys[7895]: You are currently running Version 9.509003, but Version 9.510004 is required for this up2date package

auisys[7895]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.510004 <=> current version: 9.509003" status="failed" action="install" package="sys"

 

The log for the whole update is attached to this post.  It does mention it is loading other Up2Date packages, but I haven't uploaded them.

 

Where am I going wrong?

Many thanks



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    Fullscreen Firmware Update Log.txt Download 
    2020:02:07-15:36:54 utm-b-2 auisys[7721]: Starting Up2Date Package Installer
2020:02:07-15:36:54 utm-b-2 auisys[7721]: No suitable packages of type <man9> found, skipping
2020:02:07-15:36:54 utm-b-2 auisys[7721]: No suitable packages of type <aws> found, skipping
2020:02:07-15:36:54 utm-b-2 auisys[7721]: No suitable packages of type <ohelp9> found, skipping
2020:02:07-15:36:54 utm-b-2 auisys[7721]: No suitable packages of type <cadata> found, skipping
2020:02:07-15:36:54 utm-b-2 auisys[7721]: No suitable packages of type <geoip> found, skipping
2020:02:07-15:36:54 utm-b-2 auisys[7721]: Install u2d packages <sys>
2020:02:07-15:36:54 utm-b-2 auisys[7721]: Starting installing up2date packages for type 'sys'
2020:02:07-15:36:54 utm-b-2 auisys[7721]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.510004-510005.tgz.gpg
2020:02:07-15:36:54 utm-b-2 auisys[7721]: unpacking up2date package version: 9.510005
2020:02:07-15:36:54 utm-b-2 auisys[7721]: Verifying up2date package signature
2020:02:07-15:36:55 utm-b-2 auisys[7721]: Unpacking installation instructions
2020:02:07-15:36:55 utm-b-2 auisys[7721]: parsing installation instructions
2020:02:07-15:36:55 utm-b-2 auisys[7721]: Showdesc ok.
2020:02:07-15:36:55 utm-b-2 auisys[7721]: [INFO-301] New Firmware Up2Date is ready for installation
2020:02:07-15:36:55 utm-b-2 auisys[7721]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.510005-605001.tgz.gpg
2020:02:07-15:36:55 utm-b-2 auisys[7721]: unpacking up2date package version: 9.605001
2020:02:07-15:36:55 utm-b-2 auisys[7721]: Verifying up2date package signature
2020:02:07-15:36:59 utm-b-2 auisys[7721]: Unpacking installation instructions
2020:02:07-15:37:02 utm-b-2 auisys[7721]: parsing installation instructions
2020:02:07-15:37:02 utm-b-2 audld[6999]: Could not connect to Authentication Server us2.utmu2d.sophos.com (code=500 500 Can't connect to us2.utmu2d.sophos.com:443).
2020:02:07-15:37:02 utm-b-2 auisys[7721]: Showdesc ok.
2020:02:07-15:37:02 utm-b-2 auisys[7721]: [INFO-301] New Firmware Up2Date is ready for installation
2020:02:07-15:37:02 utm-b-2 auisys[7721]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.605001-700005.tgz.gpg
2020:02:07-15:37:02 utm-b-2 auisys[7721]: unpacking up2date package version: 9.700005
2020:02:07-15:37:02 utm-b-2 auisys[7721]: Verifying up2date package signature
2020:02:07-15:37:04 utm-b-2 auisys[7721]: Unpacking installation instructions
2020:02:07-15:37:05 utm-b-2 auisys[7721]: parsing installation instructions
2020:02:07-15:37:05 utm-b-2 auisys[7721]: Showdesc ok.
2020:02:07-15:37:05 utm-b-2 auisys[7721]: [INFO-301] New Firmware Up2Date is ready for installation
2020:02:07-15:37:05 utm-b-2 auisys[7721]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.700005-701006.tgz.gpg
2020:02:07-15:37:05 utm-b-2 auisys[7721]: unpacking up2date package version: 9.701006
2020:02:07-15:37:05 utm-b-2 auisys[7721]: Verifying up2date package signature
2020:02:07-15:37:08 utm-b-2 auisys[7721]: Unpacking installation instructions
2020:02:07-15:37:09 utm-b-2 auisys[7721]: parsing installation instructions
2020:02:07-15:37:09 utm-b-2 auisys[7721]: Showdesc ok.
2020:02:07-15:37:09 utm-b-2 auisys[7721]: [INFO-301] New Firmware Up2Date is ready for installation
2020:02:07-15:37:30 utm-b-2 auisys[7721]: Doing HA sync
2020:02:07-15:37:30 utm-b-2 auisys[7721]: calling: </usr/local/bin/up2date_sync.sh>
2020:02:07-15:37:30 utm-b-2 auisys[7721]: id="3720" severity="info" sys="system" sub="up2date" name="Successfully triggered up2date sync" status="success" action="sync"
2020:02:07-15:37:30 utm-b-2 auisys[7721]: Up2Date Package Installer finished, exiting
2020:02:07-15:37:30 utm-b-2 auisys[7721]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2020:02:07-15:37:42 utm-b-2 audld[6999]: Could not connect to Authentication Server sg1.utmu2d.sophos.com (code=500 500 Can't connect to sg1.utmu2d.sophos.com:443).
2020:02:07-15:37:45 utm-b-2 auisys[7895]: running on HA master system or cluster node
2020:02:07-15:37:45 utm-b-2 auisys[7895]: waiting for db_verify to return (30 seconds max)
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/aws-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/cadata-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/geoip-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/man9-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/ohelp9-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: removing '/var/up2date/sys-install'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Starting Up2Date Package Installer
2020:02:07-15:37:46 utm-b-2 auisys[7895]: version of package '/var/up2date/sys/u2d-sys-9.700005-701006.tgz.gpg' doesn't fit, skipping
2020:02:07-15:37:46 utm-b-2 auisys[7895]: version of package '/var/up2date/sys/u2d-sys-9.510005-605001.tgz.gpg' doesn't fit, skipping
2020:02:07-15:37:46 utm-b-2 auisys[7895]: version of package '/var/up2date/sys/u2d-sys-9.605001-700005.tgz.gpg' doesn't fit, skipping
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Install u2d packages <sys>
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Starting installing up2date packages for type 'sys'
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Installing up2date package: /var/up2date/sys/u2d-sys-9.510004-510005.tgz.gpg
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Verifying up2date package signature
2020:02:07-15:37:46 utm-b-2 auisys[7895]: Unpacking installation instructions
2020:02:07-15:37:47 utm-b-2 auisys[7895]: parsing installation instructions
2020:02:07-15:37:47 utm-b-2 auisys[7895]: >=========================================================================
2020:02:07-15:37:47 utm-b-2 auisys[7895]: You are currently running Version 9.509003, but Version 9.510004 is required for this up2date package.
2020:02:07-15:37:47 utm-b-2 auisys[7895]:
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 2. Modules::Auisys::Installer::Systemstep::install:149() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 5. main::main:298() auisys.pl
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 6. main::top-level:35() auisys.pl
2020:02:07-15:37:47 utm-b-2 auisys[7895]: |=========================================================================
2020:02:07-15:37:47 utm-b-2 auisys[7895]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.510004 <=> current version: 9.509003" status="failed" action="install" package="sys"
2020:02:07-15:37:47 utm-b-2 auisys[7895]:
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 2. Modules::Auisys::Installer::Systemstep::install:152() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 5. main::main:298() auisys.pl
2020:02:07-15:37:47 utm-b-2 auisys[7895]: 6. main::top-level:35() auisys.pl
2020:02:07-15:38:08 utm-b-2 auisys[7895]: <=========================================================================
2020:02:07-15:38:08 utm-b-2 auisys[7895]: Up2Date Package Installer finished, exiting
2020:02:07-15:38:08 utm-b-2 auisys[7895]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2020:02:07-15:38:08 utm-b-2 auisys[7895]: Initiating reboot
2020:02:07-15:38:22 utm-b-2 audld[6999]: Could not connect to Authentication Server eu1.utmu2d.sophos.com (code=500 500 Can't connect to eu1.utmu2d.sophos.com:443).
2020:02:07-15:38:22 utm-b-2 audld[6999]: >=========================================================================
2020:02:07-15:38:22 utm-b-2 audld[6999]: All 4 Authentication Servers failed
2020:02:07-15:38:22 utm-b-2 audld[6999]:
2020:02:07-15:38:22 utm-b-2 audld[6999]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
2020:02:07-15:38:22 utm-b-2 audld[6999]: 2. Modules::Audld::Authentication::_handle_failure:235() /</sbin/audld.plx>Modules/Audld/Authentication.pm
2020:02:07-15:38:22 utm-b-2 audld[6999]: 3. Modules::Audld::Authentication::start:66() /</sbin/audld.plx>Modules/Audld/Authentication.pm
2020:02:07-15:38:22 utm-b-2 audld[6999]: 4. main::main:174() audld.pl
2020:02:07-15:38:22 utm-b-2 audld[6999]: 5. main::top-level:40() audld.pl
2020:02:07-15:38:22 utm-b-2 audld[6999]: [CRIT-310] Up2Date prefetch failed
2020:02:07-15:38:22 utm-b-2 audld[6999]: |=========================================================================
2020:02:07-15:38:22 utm-b-2 audld[6999]: id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"
2020:02:07-15:38:22 utm-b-2 audld[6999]:
2020:02:07-15:38:22 utm-b-2 audld[6999]: 1. Modules::Logging::alf:100() /</sbin/audld.plx>Modules/Logging.pm
2020:02:07-15:38:22 utm-b-2 audld[6999]: 2. Modules::Audld::Authentication::start:70() /</sbin/audld.plx>Modules/Audld/Authentication.pm
2020:02:07-15:38:22 utm-b-2 audld[6999]: 3. main::main:174() audld.pl
2020:02:07-15:38:22 utm-b-2 audld[6999]: 4. main::top-level:40() audld.pl

  • +1 in reply to gr33ny

    You try to install u2d-sys-9.510004-510005

    This package updates from 9.510004 to 9.510005 and don't work with your 9.509003

    you need u2d-sys-9.509003-510005.tgz.gpg first

    u2d-sys-9.510005-605001.tgz.gpg   next

    u2d-sys-9.605001-700005.tgz.gpg   next

    u2d-sys-9.700005-701006.tgz.gpg   next

    all steps between these releases you don't need to install.

    ... But after factory-reset and minimal install of your new device you should have a 30 day demo period. here you can use auto-updates without additional license.

     

     


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

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