Updated home license, now locked out

Question

About a week ago I got a message that my home license was to expire in a couple weeks, so I went to the portal and generated a new one. I noticed that the license filename did not look like the previous one, but thought it was just a change on the back-end. Upon loading my license, web protection and network protection suddenly greyed out, and it said I was entitled to unlimited IPs. I thought it strange, but I didn't have time to deal with it so I left it alone. I came back in the evening to look into it and found that I am completely locked out of the firewall. It will not accept domain or local account logins. Is there a way to save the situation, or am I stuck rebuilding the system? I do have automatic backups enabled, but I have not downloaded a backup file in some time, so the most recent ones are on the firewall itself.

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Jaydeep · Accepted Answer

Hi mwingeier 
 First, try to take the SSH access using the password reset KBA Sophos UTM: How to recover access in the event of password loss and once you have the SSH access (this should also allow you to log into UTM9), you can copy the stored backup on UTM9 using WinSCP from this KBA Handling UTM configuration backups via command line . 
 This should allow you to have a copy of the configuration. For the License, please use a new account to generate a new Home License and once you have it, install it on the UTM 9 existing build if you're able to successfully reset the password. If not, you have a back up to restore on a fresh install.

BAlfson · Answer

If you can access the command line as root, use Jaydeep's suggestion Handling UTM configuration backups via command line . You will then want to delete your home license in MyUTM and generate a new one. 
 Cheers - Bob