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Version Information Updates "8 update(s) available for download"

SG210

Subscriptions: Base Functionality, Network Protection, & Web Protection

Firmware Version: 9.502-4

 

Right on the Dashboard page under "Version Information" there is a red link called "8 update(s) available for download", when I click on them it brings me to the "Up2Date" page where it states my firmware is up to date, however, there is not any indication/communication of any updates at all?

Things I've looked at so far:

-made sure the firewall has complete access to the public Internet

-checked the logs of the firewall that sits between this firewall and the public Internet, discovered multiple "Protocol Error code=403" to destination addresses such as "http://us2.utmu2d.sophos.com/asg/v9/ohelp9/u2d/-ohelp-9.139-1055.patch.tgz.gpg"

-verified other sophos firewalls within our network are not experiencing the same issue and they are not

 

Any and all suggestions are greatly appreciated.



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  • Hi and welcome to the UTM Community!

    checked the logs of the firewall that sits between this firewall and the public Internet

    Apparently, that edge device does not believe that this UTM should have access to the Up2Date server.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA