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Licence Expiry but upgrade key does not match number of users.

WayneRossetto

Hi ,

 

Running 9.5x of Sophos UTM , licence expires tonight .  I go to replace it it and find the upgrade key I've been sent is for 500 users when we have a 750 user licence in place (it was changed from 500 to 750 last year.) Its the weekend here and my supplier is off the air. All my users will start back tomorrow morning with no internet. 

Anyone aware of how I might get the upgrade key issue resolved as soon as possible.

 

What can I do about this until I get the upgrade key issue resolved?

 

Thanks.



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