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Need Help getting Updated past 9.309-3

nam2long

I can't update past 9.309-3 because Sophos updater only shows version 9.310-11 and every time I try to update I am told in the logs that 9.310-9 is required first. I keep trying to upload this but it always shows the 9.310-11. I have SSH'ed into /var/up2date/sys and cleared everything redoing the upload process and every time this 9.310-11 shows up. I have tried a factory reset and doing an auto update but I can't do that due to lack of disk space. I figured I would just keep updating in batches but I am stuck on 9.309-3.

I have included the up2date log below:

2018:07:22-11:58:14 PONYBOY auisys[9231]: [INFO-301] New Firmware Up2Date is ready for installation
2018:07:22-11:58:36 PONYBOY auisys[9231]: Up2Date Package Installer finished, exiting
2018:07:22-11:58:36 PONYBOY auisys[9231]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2018:07:22-11:59:10 PONYBOY auisys[9426]: no HA system or cluster node
2018:07:22-11:59:10 PONYBOY auisys[9426]: waiting for db_verify to return (30 seconds max)
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/aptp-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/avira3-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/cadata-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/geoip-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/ipsbundle-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/man9-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/ohelp9-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/sys-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: Starting Up2Date Package Installer
2018:07:22-11:59:12 PONYBOY auisys[9426]: Install u2d packages <sys>
2018:07:22-11:59:12 PONYBOY auisys[9426]: Starting installing up2date packages for type 'sys'
2018:07:22-11:59:12 PONYBOY auisys[9426]: Installing up2date package: /var/up2date/sys/u2d-sys-9.310009-310011.tgz.gpg
2018:07:22-11:59:12 PONYBOY auisys[9426]: Verifying up2date package signature
2018:07:22-11:59:12 PONYBOY auisys[9426]: Unpacking installation instructions
2018:07:22-11:59:12 PONYBOY auisys[9426]: parsing installation instructions
2018:07:22-11:59:12 PONYBOY auisys[9426]: >=========================================================================
2018:07:22-11:59:12 PONYBOY auisys[9426]: You are currently running Version 9.309003, but Version 9.310009 is required for this up2date package.
2018:07:22-11:59:12 PONYBOY auisys[9426]:
2018:07:22-11:59:12 PONYBOY auisys[9426]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 2. Modules::Auisys::Installer::Systemstep::install:149() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 5. main::main:300() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: 6. main::top-level:35() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: |=========================================================================
2018:07:22-11:59:12 PONYBOY auisys[9426]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.310009 <=> current version: 9.309003" status="failed" action="install" package="sys"
2018:07:22-11:59:12 PONYBOY auisys[9426]:
2018:07:22-11:59:12 PONYBOY auisys[9426]: 1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 2. Modules::Auisys::Installer::Systemstep::install:152() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 5. main::main:300() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: 6. main::top-level:35() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: [CRIT-311] Firmware Up2Date installation failed
2018:07:22-11:59:33 PONYBOY auisys[9426]: |=========================================================================
2018:07:22-11:59:33 PONYBOY auisys[9426]: A serious error occured during installation! (20)
2018:07:22-11:59:33 PONYBOY auisys[9426]:
2018:07:22-11:59:33 PONYBOY auisys[9426]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:33 PONYBOY auisys[9426]: 2. main::main:310() auisys.pl
2018:07:22-11:59:33 PONYBOY auisys[9426]: 3. main::top-level:35() auisys.pl

 

 

P.S I changed the hostname in the logs to PONYBOY cause it popped in my head first lol



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  • +1

    "You are currently running Version 9.309003, but Version 9.310009 is required for this up2date package."

    You would have needed to set 'Firmware Download Interval' to manual and then, as root:

    cd /var/up2date/sys
    rm *
    wget http ://ftp.astaro.com/pub/UTM/v9/up2date/u2d-sys-9.309003-310011.tgz.gpg
    /sbin/auisys.plx --showdesc

    (This blasted editor wont leave the wget line as it should appear.  Remove the space after http.)

    And then Apply the Up2Date in WebAdmin.  Don't forget to set the 'Firmware Download Interval' back to its original value.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    The commands mentioned and forced update of Auto Update Interface worked. It has also worked for other version I was stuck at. Unfortunately, my RAID controller dies and I had to reinstall and had the same problem but used your instructions to fix it. Thanks a million

Reply
  • 0 in reply to BAlfson

    The commands mentioned and forced update of Auto Update Interface worked. It has also worked for other version I was stuck at. Unfortunately, my RAID controller dies and I had to reinstall and had the same problem but used your instructions to fix it. Thanks a million

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