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Need Help getting Updated past 9.309-3

nam2long

I can't update past 9.309-3 because Sophos updater only shows version 9.310-11 and every time I try to update I am told in the logs that 9.310-9 is required first. I keep trying to upload this but it always shows the 9.310-11. I have SSH'ed into /var/up2date/sys and cleared everything redoing the upload process and every time this 9.310-11 shows up. I have tried a factory reset and doing an auto update but I can't do that due to lack of disk space. I figured I would just keep updating in batches but I am stuck on 9.309-3.

I have included the up2date log below:

2018:07:22-11:58:14 PONYBOY auisys[9231]: [INFO-301] New Firmware Up2Date is ready for installation
2018:07:22-11:58:36 PONYBOY auisys[9231]: Up2Date Package Installer finished, exiting
2018:07:22-11:58:36 PONYBOY auisys[9231]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2018:07:22-11:59:10 PONYBOY auisys[9426]: no HA system or cluster node
2018:07:22-11:59:10 PONYBOY auisys[9426]: waiting for db_verify to return (30 seconds max)
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/aptp-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/avira3-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/cadata-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/geoip-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/ipsbundle-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/man9-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/ohelp9-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: removing '/var/up2date/sys-install'
2018:07:22-11:59:12 PONYBOY auisys[9426]: Starting Up2Date Package Installer
2018:07:22-11:59:12 PONYBOY auisys[9426]: Install u2d packages <sys>
2018:07:22-11:59:12 PONYBOY auisys[9426]: Starting installing up2date packages for type 'sys'
2018:07:22-11:59:12 PONYBOY auisys[9426]: Installing up2date package: /var/up2date/sys/u2d-sys-9.310009-310011.tgz.gpg
2018:07:22-11:59:12 PONYBOY auisys[9426]: Verifying up2date package signature
2018:07:22-11:59:12 PONYBOY auisys[9426]: Unpacking installation instructions
2018:07:22-11:59:12 PONYBOY auisys[9426]: parsing installation instructions
2018:07:22-11:59:12 PONYBOY auisys[9426]: >=========================================================================
2018:07:22-11:59:12 PONYBOY auisys[9426]: You are currently running Version 9.309003, but Version 9.310009 is required for this up2date package.
2018:07:22-11:59:12 PONYBOY auisys[9426]:
2018:07:22-11:59:12 PONYBOY auisys[9426]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 2. Modules::Auisys::Installer::Systemstep::install:149() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 5. main::main:300() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: 6. main::top-level:35() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: |=========================================================================
2018:07:22-11:59:12 PONYBOY auisys[9426]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.310009 <=> current version: 9.309003" status="failed" action="install" package="sys"
2018:07:22-11:59:12 PONYBOY auisys[9426]:
2018:07:22-11:59:12 PONYBOY auisys[9426]: 1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 2. Modules::Auisys::Installer::Systemstep::install:152() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2018:07:22-11:59:12 PONYBOY auisys[9426]: 5. main::main:300() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: 6. main::top-level:35() auisys.pl
2018:07:22-11:59:12 PONYBOY auisys[9426]: [CRIT-311] Firmware Up2Date installation failed
2018:07:22-11:59:33 PONYBOY auisys[9426]: |=========================================================================
2018:07:22-11:59:33 PONYBOY auisys[9426]: A serious error occured during installation! (20)
2018:07:22-11:59:33 PONYBOY auisys[9426]:
2018:07:22-11:59:33 PONYBOY auisys[9426]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2018:07:22-11:59:33 PONYBOY auisys[9426]: 2. main::main:310() auisys.pl
2018:07:22-11:59:33 PONYBOY auisys[9426]: 3. main::top-level:35() auisys.pl

 

 

P.S I changed the hostname in the logs to PONYBOY cause it popped in my head first lol



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  • 0

    I tried to upgrade from 9.408 to 9.506 in one evening.  Ran into trouble when one of the updates crashed midstream.   The two-factor commit that is supposed to guarantee clean updates did not work for my particular failure.  I called Support in a panic.   They assured me that the best move was the following:

    • Save a backup of the configuration to your PC.
    • Rebuild from the 9.506 CD.
    • Import the configuration backup from your PC.

    I was a nervous wreck when I started, but it worked beautifully.  Configurations are designed to be upward compatible, and mine was. 

    I saved a lot of time over applying each update sequentially, and I eliminated all of the internal clutter associated with all of those intermediate updates, so I have more disk space.   

    Choosing versions:

    I have great hope for 9.510, but it is very new.   If you do not target that version, I would recommend:  9.506, 9.408, or something earlier in the 9.4x sequence.   Hopefully the 9.506 CD is still available for download.

     

  • 0 in reply to DouglasFoster

    I would like to think this is an option but as a Home user and IT guy I would like to fix the problem at hand incase in the future I encounter this issue. I respect your answer and applauded you for getting your particular issue resolved. I think I may have found the answer thanks to another community member. Specifically a Moderator. 

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  • 0 in reply to DouglasFoster

    I would like to think this is an option but as a Home user and IT guy I would like to fix the problem at hand incase in the future I encounter this issue. I respect your answer and applauded you for getting your particular issue resolved. I think I may have found the answer thanks to another community member. Specifically a Moderator. 

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