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WLAN - Maximum number of allowed devices per voucher limit has exceeded -> only with "Devices per voucher: 1"

Hello,

Sophos XG210 

SFOS 17.5.15 MR-15

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Hotspot Settings:

Hotspot type: Voucher
Voucher definitions:
  • 1 Day
  • 7 Days,1 GB
  • Mitarbeiter Voucher 180 Tage
Devices per voucher: 1
Administrative users: <Users from Active-Directory>
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Voucher were created in User-Portal for 1 and 180 days.
If you try to log in with an unused voucher (no matter which voucher), the following error message appears: "Maximum number of allowed devices per voucher limit has exceeded".
If we change "Devices per voucher" from 1 to 2 the enddevice can login with the voucher + another device (works as aspected).

We have two identical Sophos setups with identical settings at different locations. The voucher problem only occurs at one location.
Problem is: "Devices per voucher: 1" doesn't work. Devices per voucher: 2,3,4 or unlimited works as aspected
Tested multiple times.
Best regards


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  • Hallo Tom and welcome to the UTM Community!

    Yes, UTM, not XG.  You will want to ask your question over there, but this feels like something that Sophos Support should look at.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Thanks for the hint. I am now opening an official case. ;-)
  • Sophos products already have their limitations. It is therefore crucial who uses the products with what level of knowledge.

    But ... Sophos commercial support is absolutely terrible. Every piece of money that is spent on this support is a waste of money.

    Product quality = Support quality

    Support quality = Product quality

    Sophos should be ashamed.