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Remote SSL VPN Users cant reach port 4443/4444 on their browser

Some Remote VPN users cant reach Admin Page and User Portal on both 4444/4443 respectively but pings and telnet work on those ports from the same system. Could it be public IP related problem?

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0 BAlfson over 6 years ago

Hi, and welcome to the UTM Community!

As Shaun remarked, you must have "VPN Pool (SSL)" in 'Allowed Networks' in WebAdmin Settings'.

4443 is reserved for the UTM Manager. The default port for the User Portal is TCP 443.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BigShark over 6 years ago in reply to BAlfson

Hi Bob,

A bigger pool has been defined to allow remote SSL VPN users to connect smoothly but as i explained earlier, some SSL VPN connections are fine and working well but those who are having challenges or issues connection to the firewall are but able to ping and telnet to the Firewall External IP/Port as well the User portal defined. Am really surprised as to why the ports are opened but yet still TCP connection is not working...

Kindly assist
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0 BigShark over 6 years ago in reply to BAlfson

Hi Bob,

A bigger pool has been defined to allow remote SSL VPN users to connect smoothly but as i explained earlier, some SSL VPN connections are fine and working well but those who are having challenges or issues connection to the firewall are but able to ping and telnet to the Firewall External IP/Port as well the User portal defined. Am really surprised as to why the ports are opened but yet still TCP connection is not working...

Kindly assist
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