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Wireless Hotspot Device Exeption

Philip Wrangles

Hello,

 

I have set up Sophos UTM  9.411-3. I have connected it to a TP-Link Access point and have set up an Internal wireless network & Guest Hotspot network. Both work fine and the hotspot webpage works when users connect to the guest network.

 

However i have some devices (games consoles, mobile phones etc) which i want to be connected to the network all the time but not on the internal network. How would i do this?

 

Many Thanks



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  • 0 in reply to Philip Wrangles

    Maybe you need a little background on using cd on Linux.

    Repeat the first command, but this time put a space between "cd" and "/etc/udev/rules.d".

    reagrds - Giovani

  • 0

    All of your customer connections to the wireless system will be going out through your main internet connection. You will need sufficient bandwidth, which is generally not an issue unless you are also providing telephone service to your customers. But you will need to check with your internet provider (try reading the terms and conditions) to see if they have any restrictions on how many people can be connected to your system. The cable people are the most fussy; we haven't heard of any issues with DSL lines or satellite service.

     

    Gclub

  • 0 in reply to Philip Wrangles

    So, I'm again confused, Philip.  If you added an additional NIC to the VM in which the UTM is installed, then you will need to reboot the UTM before it will recognize the added NIC.  If the added NIC is different (e.g., E1000 instead of VMXNET3), then you will have to re-install from ISO as the UTM is not plug-n-play.  If this is ESXi, you will want to avoid the other NIC types and use VMXNET3.

    In any case, you shouldn't have needed an additional NIC in the VM hosting the UTM, just a new Interface definition in WebAdmin.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to Philip Wrangles

    Philip, please drop this as it's going nowhere. The behavior has changed from 9.4 onward and that would not be your issue. My apologies for not checking this before sending you on a wild goose chase.

    Regards - Giovani

  • 0 in reply to BAlfson

    Hello Bob,

    The NIC I am creating and adding is a VMWARE one.

    Would you be able to tell me what type of interface I would need to use and how it should be configured?

    Kind Regards.

  • 0 in reply to BAlfson

    I thought i would show you what i am doing to try and make it easier to understand. I have created an additional VLAN (60) for an "Always Connected" network and attached it to UTM.

     

    When I then boot UTM and connect to the web interface i see the WAN Link is "Error"

    What is interesting is when i look in the Hardware tab of the Interfaces i can see that the MAC address of these interfaces have swapped around!

     

    Would this be the issue? I have tired to fix the MAC addresses in VMWare but it threw an error around MAC addresses being reserved for other systems.

     

    Hope this makes it clearer!

  • 0 in reply to Philip Wrangles

    My guess is that you might be right about the MAC problem - have you rebooted Switch 0 since you made the changes to the UTM VM?  You usually need to clear the ARP table in the connected switches/routers, and Link Down is consistent with that as a problem.  Did that resolve your issue?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hey Bob,

     

    Thanks for replying to me. i have tried all sorts, rebooting UTM, rebooting ESXi etc and always seem to get the same issue! I would really like to get this working as at the moment i have devices which i cant put on the network :(

     

    Kind Regards

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