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Sophos UTM and Nest Camera

So starting today I am getting no video through the web browsers on my wired network while webfilter is turned on.  The wireless app on phones and ipads works fine.  The website works and the nest thermostat works, but no video.  

Lots of these when I reload the website.....

2017:03:28-20:02:23 adelman httpproxy[20271]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 237 bytes (HPE_INVALID_METHOD: invalid HTTP method)"

and some of these....

2017:03:28-20:02:47 adelman httpproxy[20271]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.50.200" dstip="54.163.122.137" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffAllow (Block Nudity)" size="705" request="0x2d3b5e00" url="czfe24-front01-iad01.transport.home.nest.com/" referer="" error="" authtime="0" dnstime="0" cattime="21" avscantime="0" fullreqtime="10020413" device="0" auth="0" ua="" exceptions=""

 

The only way I get it to work is to turn off or exempt the computer from webfiltering

 

any thoughts?



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  • I guess I would suspect a recent update to the NEST camera's firmware, Robert.  You can select to skip only the traffic to a DNS Group for czfe24-front01-iad01.transport.home.nest.com.  Any luck with that?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • I tired that, but I noticed the number "24" in the czfe"#" changes.  Is there away to make it variable?

  • I created a dns record for 01-29, but the reall issue I think is the 

     

    2017:03:29-12:10:23 plymouthvalleydental httpproxy[7978]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x32ce9000" function="read_request_headers" file="request.c" line="1550" message="unable to parse a http message on handler 340 (Resource temporarily unavailable)"

  • "I tired that, but I noticed the number "24" in the czfe"#" changes.  Is there away to make it variable?"

    DNS can't handle that.  Your best bet is to change to a Web Filtering Profile that's in Standard mode.  Then, your client browser is where you can "program" skips like: .transport.home.nest.com

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • I'm getting a lot of users complain about not being able to use Nest cams to check on their home security.   

     

    Lots of the 

     

    httpproxy[12083]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 205 bytes (HPE_INVALID_METHOD: invalid HTTP method)"

    and 

    httpproxy[12083]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x155a6600" function="read_request_headers" file="request.c" line="1550" message="unable to parse a http message on handler 5 (Resource temporarily unavailable)"

  • It actually is something with google chrome and Sophos and nest.  It works in internet explorer 11.

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