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Sophos UTM and Office 2013 auto-updates

I think Sophos UTM is blocking Office 2013 automatic updates. All clients don't seem to get the updates. Are there some exceptions or firewall rules I need to define? Thanks.

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0 apijnappels over 10 years ago

I'm not having any trouble with that. Please let us know the version of UTM you're using so people can better help you

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 edv-streicher Streicher over 5 years ago in reply to apijnappels

Since the update to 9.601-5 there is an error during auto update of Office 2013. When i bypass the UTM it works. What can I do?
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0 BAlfson over 5 years ago in reply to edv-streicher Streicher

Hallo and welcome to the UTM Community!

Show us a line or two from the Web Filtering log related to this issue.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 5 years ago in reply to edv-streicher Streicher

Hallo and welcome to the UTM Community!

Show us a line or two from the Web Filtering log related to this issue.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 edv-streicher Streicher over 5 years ago in reply to BAlfson

Here the log file

2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.4.3.111" dstip="23.42.148.30" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="301" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd61cb500" url="http://officecdn.microsoft.com/db/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="0" dnstime="0" aptptime="210" cattime="192" avscantime="0" fullreqtime="95106" device="1" auth="2" ua="OfficeC2R" exceptions="av,sandbox,ssl,fileextension,size" category="105" reputation="unverified" categoryname="Business"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.4.3.111" dstip="84.53.136.11" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="416" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd7bd8300" url="http://officecdn.microsoft.com.edgesuite.net/db/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="153" dnstime="202" aptptime="229" cattime="237" avscantime="0" fullreqtime="51801" device="1" auth="2" ua="OfficeC2R" exceptions="" category="175" reputation="neutral" categoryname="Software/Hardware" content-type="application/octet-stream" reason="range"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.4.3.111" dstip="23.42.148.30" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="301" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd61cb500" url="http://officecdn.microsoft.com/sg/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="0" dnstime="0" aptptime="230" cattime="269" avscantime="0" fullreqtime="135706" device="1" auth="2" ua="OfficeC2R" exceptions="av,sandbox,ssl,fileextension,size" category="105" reputation="unverified" categoryname="Business"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.4.3.111" dstip="84.53.136.11" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="16559" request="0xd7bd8300" url="http://officecdn.microsoft.com.edgesuite.net/sg/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="0" dnstime="184" aptptime="190" cattime="220" avscantime="11370" fullreqtime="147762" device="1" auth="2" ua="OfficeC2R" exceptions="" category="175" reputation="neutral" categoryname="Software/Hardware" sandbox="-" content-type="application/vnd.ms-cab-compressed"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.4.3.111" dstip="23.42.148.30" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="301" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd61cb500" url="http://officecdn.microsoft.com/sg/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="0" dnstime="0" aptptime="217" cattime="190" avscantime="0" fullreqtime="93672" device="1" auth="2" ua="OfficeC2R" exceptions="av,sandbox,ssl,fileextension,size" category="105" reputation="unverified" categoryname="Business"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.4.3.111" dstip="84.53.136.11" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="416" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd69f4300" url="http://officecdn.microsoft.com.edgesuite.net/sg/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/v32.cab" referer="" error="" authtime="151" dnstime="171" aptptime="192" cattime="231" avscantime="0" fullreqtime="53793" device="1" auth="2" ua="OfficeC2R" exceptions="" category="175" reputation="neutral" categoryname="Software/Hardware" content-type="application/octet-stream" reason="range"
2019:05:06-07:40:45 sto-nofw001 httpproxy[4381]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="10.4.3.111" dstip="52.109.76.35" user="NorbertS" group="GRP-INTERNET-FULL" ad_domain="STREICHER" statuscode="415" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_HttCffPolicyfull (Policy-Full)" size="0" request="0xd7bd7c00" url="https://nexus.officeapps.live.com/nexus/upload/%7b56844ED4-55EE-4027-9667-1E443E526032%7d" referer="" error="" authtime="139" dnstime="0" aptptime="3913" cattime="168" avscantime="6635" fullreqtime="176317" device="1" auth="2" ua="Microsoft Office/15.0 (Windows NT 6.2; 15.0.5119; Pro)" exceptions="" category="172" reputation="neutral" categoryname="Interactive Web Applications" sandbox="-"
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0 DKKDG over 5 years ago in reply to edv-streicher Streicher

Hallo edv-streicher,

Du scheinst wohl auch von der Umstellung in der UTM Architektur betroffen zu sein.

Schau mal hier rein:
https://community.sophos.com/products/unified-threat-management/f/web-protection-web-filtering-application-visibility-control/109090/partial-content-range-rejected-by-proxy-after-upgrading-to-9-6#pi2353=2

Dort geht es auch um den reason=range , wie bei Dir auch im Webfilter Log zu sehen ist.

Ist nur mit einer Ausnahme für AV-Scan zu beheben.

Gruß
DKKDG
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