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Huawei (Vodafone) K3770 3G USB Modem Support

The Huawei K3770 is a 3G dongle widely shipped with prepaid mobile broadband in my country. I want to use it for a backup line.

# lsusb
(output omitted)
Bus 001 Device 004: ID 12d1:14c9 Huawei Technologies Co., Ltd.

However, when adding a new '3G/UTMS' interface, it doesn't show up under hardware. I assume Sophos UTM isn't compatible with this dongle yet?

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0 BAlfson over 11 years ago

According to 3G/UMTS devices supported by Astaro Security Gateway RED10 rev.2, the 3765 works with the RED. I haven't seen a list of compatible units for the UTM itself.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 RFCat_vk_01 over 11 years ago in reply to BAlfson

Sometimes you need to restart the UTM after connecting a 3G/4G dongle while the dongle is connected.
On the latest unit I built I didn't need to restart, but previous units required a restart.

Ian
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0 RFCat_vk_01 over 11 years ago in reply to BAlfson

Sometimes you need to restart the UTM after connecting a 3G/4G dongle while the dongle is connected.
On the latest unit I built I didn't need to restart, but previous units required a restart.

Ian
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0 TuxBrother over 11 years ago in reply to RFCat_vk_01

Sometimes you need to restart the UTM after connecting a 3G/4G dongle while the dongle is connected.
On the latest unit I built I didn't need to restart, but previous units required a restart.

Ian

I restarted it, but that didn't make any difference though.
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0 RFCat_vk_01 over 11 years ago in reply to TuxBrother

Check the port type, sometimes the dongles don't like usb3 also check to see if there is a software update for the dongle.
At one stage I had to keep moving my connection around the various ports until one recognised the dongle, very frustrating.

Ian
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0 TuxBrother over 11 years ago in reply to RFCat_vk_01

I checked all the USB ports with a restart, but I'm afraid I must conclude that UTM9 can't handle this device... yet?
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