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MSN Explorer

onebigm16
I just implemented Astaro internet gateway and i love it. but i have a question.

My parents use MSN explorer for there email(dont ask). The gateway is causing them not being able to use email at all no sending or receiving.. is there a way to work around this is there a setting i need to change in msn explorer or in gateway? Anyone have a idea.


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  • 0
    New to Astaro don't know  everything yet.

    1) i have all the default filters created by the wizard
    2) i am using the web proxy dont know how to do email proxy
    3) all default settings.

    i can go to all websites( execpt ones being blocked) so http works file. its just email.
  • 0 in reply to onebigm16
    This is the error i get in the open live log for pop3.

    2008:05:29-20:15:18 (none) pop3proxy[24802]: id="110Q" severity="error" sys="SecureMail" sub="pop3" name="Connection error." message="Unknown connection error" serverip="209.85.147.109" dstport="110" srcip="192.168.0.13"

    If it helps.
  • 0 in reply to BrucekConvergent
    I did what you said and it still giving this error. Any more ideas thanks

    2008:05:29-20:13:52 (none) pop3proxy[24802]: id="110Q" severity="error" sys="SecureMail" sub="pop3" name="Connection error." message="Unknown connection error" serverip="209.85.147.109" dstport="110" srcip="192.168.0.13"
    2008:05:29-20:15:18 (none) pop3proxy[24802]: id="110Q" severity="error" sys="SecureMail" sub="pop3" name="Connection error." message="Unknown connection error" serverip="209.85.147.109" dstport="110" srcip="192.168.0.13"
    2008:05:29-21:57:52 (none) pop3proxy[6425]: id="111U" severity="info" sys="SecureMail" sub="pop3" name="inactive user deleted" info="could not reset database"
  • 0 in reply to onebigm16
    Did you reboot after changing the setting?

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    I did not know that I had to restart server to make settings apply I thought you just had to hit the apply button I will try that thanks.
  • 0 in reply to onebigm16
    Well, you shouldn't have to, but it doesn't hurt to try.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Ok it dident help. anyone have a idea. i have also had problems retreaving mail on my ipod touch, if that helps any. So all email other then webmail has cease to exist. Any ideas thank you.
  • 0 in reply to onebigm16
    It's hard to tell what may be wrong as you have not provided any details as to what exactly you have configured on the astaro. It would be useful if you could let us know what you have configured for your packet filter, nat rules and proxies.

    i would first suggest disabling the pop3 proxy and check to see if your mail is working without it. To do this make sure you have created a NAT masquerade rule in Network Security -> NAT.
    ex NAT masq:
    Network: Internal (network)
    Interface: External

    Next, create a packet filter rule in Network Security -> Packet Filter to allow traffic intiated from the internal network out.

    ex: 
    Source: Internal (network)
    Service: ANY
    Destination: ANY
    Action: Allow

    Test to see if your email is working. If it is then I would then suggest enabling the pop3 proxy and checking to see if the email is still working.
  • 0 in reply to dilandau
    ok tryed what you said and it still dosent want to work for me. these is the error i am getting in content filter live log as i attempt to retreave email using msn 

    2008:05:30-21:22:08 (none) httpproxy[4410]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x9617cc0" function="read_request_headers" file="request.c" line="491" message="request misses host port"
    2008:05:30-21:22:08 (none) httpproxy[4410]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request could not be delivered due to an error" action="block" method="GET" srcip="192.168.0.10" user="" statuscode="400" cached="0" profile="profile_0" filteraction="" size="2305" time="1 ms" request="0x9617cc0" url="/agentmsg?accountID=free&computerID=00-16-35-B1-18-4E&register=00-16-35-B1-18-4E" error="Received invalid request from Client"
    2008:05:30-21:22:15 (none) httpproxy[4410]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request could not be delivered due to an error" action="block" method="GET" srcip="192.168.0.2" user="" statuscode="502" cached="0" profile="profile_0" filteraction="action_REF_DefaultHTTPCFFAction" size="2586" time="10161 ms" request="0x95701b8" url="autoupdate.msn.com/.../redir.dll
    2008:05:30-21:22:16 (none) httpproxy[4410]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x95e4e60" function="read_request_headers" file="request.c" line="491" message="request misses host port"
    2008:05:30-21:22:16 (none) httpproxy[4410]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request could not be delivered due to an error" action="block" method="GET" srcip="192.168.0.13" user="" statuscode="400" cached="0" profile="profile_0" filteraction="" size="2305" time="0 ms" request="0x95e4e60" url="/agentmsg?accountID=free&computerID=00-02-8A-BA-BE-91&register=00-02-8A-BA-BE-91" error="Received invalid request from Client" 

    This is my settings.

    [SIZE="4"]Packet Filter:[/SIZE]

    Source:Internal(network)
    Service: Instant message(IM)
    Destination:Any
    Action:Allow

    Source:Internal(network)
    Service:Terminal Applications
    Destination:Any
    Action:Allow

    Source:Internal(network)
    Service:Web Surfing
    Destination:Any
    Action:Allow

    Source:Internal(network)
    Service:Email Messaging
    Destination:Any
    Action:Allow

    [SIZE="4"]NAT (Masquerading):[/SIZE]

    Network:Internal(network)
    Interface:Internal

    [SIZE="4"]Proxies[/SIZE]

    HTTP:Enabled
    Pop3:Enabled
    SMTP:Enabled

    Anything else you need
  • 0 in reply to onebigm16


    [SIZE="4"]NAT (Masquerading):[/SIZE]

    Network:Internal(network)
    Interface:Internal



    The Nat rule is incorrect, the interface should be the external not the internal interface (I am assuming you have more than one interface configured on the astaro and it is not in bridge mode).
  • 0 in reply to dilandau
    Ok so should I have two entries in NAT.

    NAT (Masquerading):

    Network:Internal(network)
    Interface:Internal

    Network:Internet(WAN)(network)
    Interface:Internet(WAN)

    What should be in Nat Masquerading
  • 0 in reply to onebigm16
    [SIZE="5"]RESOLVED !!!!!!![/SIZE]

    Thank you all so much Dilandau you get the prize....

    It was the NAT issue I didn't understand what you said at first that's why I posted last. 

    OK now for those who are haveing same issue as me if there is any or just for future reference 

    Issue was resolved by editing NAT (Masquerading) to this value.

    [SIZE="4"]NAT (Masquerading):[/SIZE]

    Network:Internal(network)
    Interface:Internet(WAN)
Reply
  • 0 in reply to onebigm16
    [SIZE="5"]RESOLVED !!!!!!![/SIZE]

    Thank you all so much Dilandau you get the prize....

    It was the NAT issue I didn't understand what you said at first that's why I posted last. 

    OK now for those who are haveing same issue as me if there is any or just for future reference 

    Issue was resolved by editing NAT (Masquerading) to this value.

    [SIZE="4"]NAT (Masquerading):[/SIZE]

    Network:Internal(network)
    Interface:Internet(WAN)
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