Hello,
today we shut down our Sophos UTM 9 router and plugged in a different one. We tried to use that one to connect to the internet using PPPoE. Didn't work.
So then we plugged our Sophos router back in. However, now it is struggling with PPPoE as well and cannot establish a connection to the internet. We did not change any settings on the Sophos Admin Panel, except for re-entering the credentials our ISP gave us after PPPoE did not work for an hour.
We get multiple errors in the logs:
Timeout waiting for PADO packets
Unable to complete PPPoE Discovery
IPCP: timeout sending Config-Requests
sent [LCP TermReq id=0x2 "No network protocols running"]
DSL connection time shorter than 60 seconds (46 sec): Error? - wait 5 seconds
Any idea what could be going wrong here? Is this a Sophos configuration issue?
Full logs:
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: Plugin rp-pppoe.so loaded.
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.7
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: pppd 2.4.7 started by root, uid 0
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:07:14 fw01 pppd-pppoe[8822]: [service-name] [host-uniq 76 22 00 00]
2024:07:26-00:07:19 fw01 pppd-pppoe[8822]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:07:19 fw01 pppd-pppoe[8822]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:07:19 fw01 pppd-pppoe[8822]: [service-name] [host-uniq 76 22 00 00]
2024:07:26-00:07:29 fw01 pppd-pppoe[8822]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:07:29 fw01 pppd-pppoe[8822]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:07:29 fw01 pppd-pppoe[8822]: [service-name] [host-uniq 76 22 00 00]
2024:07:26-00:07:49 fw01 pppd-pppoe[8822]: Timeout waiting for PADO packets
2024:07:26-00:07:49 fw01 pppd-pppoe[8822]: Unable to complete PPPoE Discovery
2024:07:26-00:07:49 fw01 pppd-pppoe[8822]: Exit.
2024:07:26-00:07:49 fw01 pppoe-sh: DSL connection time shorter than 60 seconds (35 sec): Error? - wait 5 seconds
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Plugin rp-pppoe.so loaded.
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.7
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: pppd 2.4.7 started by root, uid 0
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: [service-name] [host-uniq 9b 22 00 00]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 42
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: dst 7c:5a:1c:82:57:82 src 3c:8c:93:d0:c6:18
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: [AC-name HNOJ21] [host-uniq 9b 22 00 00] [service-name] [AC-cookie 90 60 3b 69 ed b1 18 2f ca 9e 78 db 25 05 02 68]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Send PPPOE Discovery V1T1 PADR session 0x0 length 32
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: dst 3c:8c:93:d0:c6:18 src 7c:5a:1c:82:57:82
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: [service-name] [host-uniq 9b 22 00 00] [AC-cookie 90 60 3b 69 ed b1 18 2f ca 9e 78 db 25 05 02 68]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Recv PPPOE Discovery V1T1 PADS session 0x2 length 42
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: dst 7c:5a:1c:82:57:82 src 3c:8c:93:d0:c6:18
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: [service-name] [host-uniq 9b 22 00 00] [AC-name HNOJ21] [AC-cookie 90 60 3b 69 ed b1 18 2f ca 9e 78 db 25 05 02 68]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: PADS: Service-Name: ''
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: PPP session is 2
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Connected to 3c:8c:93:d0:c6:18 via interface eth1.7
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: using channel 4
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Using interface ppp0
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: Connect: ppp0 <--> eth1.7
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: sent [LCP ConfReq id=0x1 <mru 1476> <magic 0xc4b69c8a>]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: rcvd [LCP ConfReq id=0x6e <mru 1492> <auth pap> <magic 0x6e6d5063>]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: sent [LCP ConfAck id=0x6e <mru 1492> <auth pap> <magic 0x6e6d5063>]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: rcvd [LCP ConfAck id=0x1 <mru 1476> <magic 0xc4b69c8a>]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: sent [LCP EchoReq id=0x0 magic=0xc4b69c8a]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: sent [PAP AuthReq id=0x1 user="0029300273555511323295970001@t-online.de" password=<hidden>]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: rcvd [LCP EchoRep id=0x0 magic=0x6e6d5063]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: rcvd [PAP AuthAck id=0x1 ""]
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: PAP authentication succeeded
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: peer from calling number 3C:8C:93:D0:C6:18 authorized
2024:07:26-00:07:54 fw01 pppd-pppoe[8859]: sent [IPCP ConfReq id=0x1 <addr 80.152.139.56> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
[… plenty of IPCP and LCP ConfReq/ConfNaq …]
2024:07:26-00:08:37 fw01 pppd-pppoe[8859]: sent [IPCP ConfReq id=0x44 <ms-dns1 37.50.8.60> <ms-dns2 37.50.8.61>]
2024:07:26-00:08:40 fw01 pppd-pppoe[8859]: IPCP: timeout sending Config-Requests
2024:07:26-00:08:40 fw01 pppd-pppoe[8859]: sent [LCP TermReq id=0x2 "No network protocols running"]
2024:07:26-00:08:40 fw01 pppd-pppoe[8859]: rcvd [LCP TermAck id=0x2]
2024:07:26-00:08:40 fw01 pppd-pppoe[8859]: Connection terminated.
2024:07:26-00:08:40 fw01 pppd-pppoe[8859]: Exit.
2024:07:26-00:08:40 fw01 pppoe-sh: DSL connection time shorter than 60 seconds (46 sec): Error? - wait 5 seconds
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: Plugin rp-pppoe.so loaded.
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.7
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: pppd 2.4.7 started by root, uid 0
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:08:45 fw01 pppd-pppoe[8909]: [service-name] [host-uniq cd 22 00 00]
2024:07:26-00:08:50 fw01 pppd-pppoe[8909]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:08:50 fw01 pppd-pppoe[8909]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:08:50 fw01 pppd-pppoe[8909]: [service-name] [host-uniq cd 22 00 00]
2024:07:26-00:09:00 fw01 pppd-pppoe[8909]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2024:07:26-00:09:00 fw01 pppd-pppoe[8909]: dst ff:ff:ff:ff:ff:ff src 7c:5a:1c:82:57:82
2024:07:26-00:09:00 fw01 pppd-pppoe[8909]: [service-name] [host-uniq cd 22 00 00]
2024:07:26-00:09:20 fw01 pppd-pppoe[8909]: Timeout waiting for PADO packets
2024:07:26-00:09:20 fw01 pppd-pppoe[8909]: Unable to complete PPPoE Discovery
2024:07:26-00:09:20 fw01 pppd-pppoe[8909]: Exit.
2024:07:26-00:09:20 fw01 pppoe-sh: DSL connection time shorter than 60 seconds (35 sec): Error? - wait 5 seconds
[Then it starts from the beginning again with loading the RP-PPPoE plugin]
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