problem with installing office

Question

Hi 
 
 I have UTM 9 in my company and when I try to install office it stuck in 3% as it shows in the attached image, the thing is when I add the device's IP to 
 ( Definitions & users > Network Definitions > Exception ) it works fine, I want to allow the whole network to be able to install office without doing the procedure I mentioned before. 
 
 I tried everything with Firewall rule and Application control rule but it didn't work, so what can i do??

Raphael Alganes · Answer

Hi awab elhassan 
 Thanks for reaching out to Sophos Community 
 Could you follow this KBA on how to add exceptions of M365 on Sophos UTM: https://support.sophos.com/support/s/article/KB-000044870?language=en_US 
 Regards,

PhilippRusch · Answer

Hello, 
 do you use the webfilter (Proxy)? 
 Tthen you have to define the exceptions there, not in firewall rules and/or application filter. Look at the article Raphael Alganes already mentioned.