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KnowBe4 PAB issue .. UTM 9

Hello All,

I am reaching out because I require assistance with a particular issue. My aim is to install knowBe4 PAB (Phish Alert Button) for Outlook 2019, but I am encountering difficulties during the installation process. Each time I attempt to install the application, it becomes blocked by the firewall, Sophos UTM 9.

Upon analyzing the packet captures, I have noticed that the 407 errors are consistently appearing. These errors seem to be associated with authentication problems via a proxy. More specifically, I am receiving a "407 Proxy Authentication Required" message.

If you have any suggestions or recommendations on how to overcome this obstacle, I would greatly appreciate your input.

Thank you in advance for your assistance.

Best regards,
Omar!



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  • Hello Omar,

    can you show us a readable screenshot of the logentries?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

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