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UTM machines not connecting to SUM after firmware updates

Hey everyone,

The company I work for has a bunch of UTM machines connected to a SUM server. We used SUM to install updates on these machines yesterday and now they aren't reconnecting to the SUM server. I've tried restarting SUM, but it didn't seem to help. Looking through the system messages on a couple of the machines we seem to be getting the following error:

ulogd[17402]: pg1: connect: could not connect to server: No such file or directory

Any help with this would be much appreciated.

Thanks

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BAlfson over 1 year ago +1 verified

Hi Eric, You will want to get Sophos Support involved immediately. There's no support after 31 December: Sophos UTM Manager: End of Distribution and End-of-Life Announcement Cheers - Bob

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+1 BAlfson over 1 year ago

Hi Eric,

You will want to get Sophos Support involved immediately. There's no support after 31 December:

Sophos UTM Manager: End of Distribution and End-of-Life Announcement

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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+1 BAlfson over 1 year ago

Hi Eric,

You will want to get Sophos Support involved immediately. There's no support after 31 December:

Sophos UTM Manager: End of Distribution and End-of-Life Announcement

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 FlashErickson over 1 year ago in reply to BAlfson

Appreciate that. I've opened a ticket with them now. Do you have any ideas in terms of things I might be able to try in the meantime?
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0 FlashErickson over 1 year ago in reply to BAlfson

Sorry Bob, all the machines have reconnected themselves now. Seems to have just been a delay from after restarting the SUM the server. Thanks again for the reply though.
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