Hello,
I appear to be having issues trying to renew LE Certificates. This started a few days ago (when due for renewal) and initially I did come to this forum for answers and found that one post suggested to update to the latest UTM version. I'm now up to 9.707-5 but still have the same issue.
Patterns also up to date:
Current pattern version: 204063Latest available pattern version: 204063
It appears to be related to being unable to find the TOS but all links it shows resolve fine. The certificates I have are used for UTM Management and WAF.
Looking at the logs I see the following after turning the service off and back on...
2021:10:10-09:15:14 utm letsencrypt[9881]: I Create account: creating new Let's Encrypt acccount 2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: Incorrect response code from ACME server: 500 2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: URL was: acme-v02.api.letsencrypt.org/directory 2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: TOS_UNAVAILABLE: Failed to retrieve the current Terms of Service URL 2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: failed to create accountPrior to that, an attempt at renewing:2021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: Incorrect response code from ACME server: 5002021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: URL was: acme-v02.api.letsencrypt.org/directory2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: handling CSR REF_CaCsrXXXXLetsEncry for domain set [DOMAINS]2021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: TOS_UNAVAILABLE: Could not obtain the current version of the Let's Encrypt Terms of Service2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: sending notification WARN-6032021:10:10-08:44:02 utm letsencrypt[1020]: [WARN-603] Let's Encrypt certificate renewal failed accessing Let's Encrypt service2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: execution failedThe UTM has been rebooted, no change. I've turned off Web protection, no change...Any ideas appreciated.Thanks!
I just ran into this again, today. Months ago, I replaced the 93:3C:6D... cert with the CA:BD:2A... cert and it worked for a while.
Today, I got these errors:
2022:05:30-07:14:02 gateway letsencrypt[21106]: I Renew certificate: sending notification WARN-603 2022:05:30-07:14:02 gateway letsencrypt[21106]: [WARN-603] Let's Encrypt certificate renewal failed accessing Let's Encrypt service 2022:05:30-07:14:02 gateway letsencrypt[21106]: I Renew certificate: execution failed 2022:05:30-07:27:02 gateway letsencrypt[23352]: E Renew certificate: Incorrect response code from ACME server: 500 2022:05:30-07:27:02 gateway letsencrypt[23352]: E Renew certificate: URL was: acme-v02.api.letsencrypt.org/directory 2022:05:30-07:27:02 gateway letsencrypt[23352]: I Renew certificate: handling CSR REF_CaCsrBwservutec for domain set [sub.domain.tld] 2022:05:30-07:27:02 gateway letsencrypt[23352]: E Renew certificate: TOS_UNAVAILABLE: Could not obtain the current version of the Let's Encrypt Terms of Service
Once again, I tried deleting/re-uping the correct X1 cert and restarting httpproxy but that did not help. I then tried unticking/ticking the Allow Let’s Encrypt certificates checkbox on the advanced page but then I got "Failed to create account" errors.
What ended up working was removing ALL Let's Encrypt certs on the CA tab, rebooting the UTM and manually uploading only the R3 cert (https://letsencrypt.org/certs/lets-encrypt-r3.pem). I was then able to re-tick the Allow Let’s Encrypt certificates checkbox and the account was created. Subsequently, all LE certs were updated.
Hope this is not a normal reoccuring event that needs to be handled every couple of months.
-------------------------------------------------------------------- Sophos UTM 9.713-19 - Home User Dell Optiplex XE Intel Core 2 Duo CPU E8600 @ 3.33GHz 8GB RAM --------------------------------------------------------------------