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Sophos UTM and Unifi Protect?

Blue Tree Technology

Has anyone gotten Unifi Protect to work with a Sophos UTM?  We can see the camera's locally but we are unable to connect remotely via the web or the app. The Ubiquiti website says there are no ports to open.  We are not using the web proxy.  i have tested the Intrusion protection and that is not it.  I am not seeing any blocks in the logs.  

Thanks! 



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    As per help.ui.com/.../218506997-UniFi-Ports-Used article, UniFiProtect uses below ports for remote access.

    Protocol

    Port number

    Usage
    UDP 3478 Port used for STUN.
    TCP/UDP 443 Port used for Remote Access service.
    TCP 8883 Port used for Remote Access service.

    I'd suggest checking packetfilter.log events for IP_Phone. Also check packet flow 

    utm:/root # zgrep 'IPPhone_IPAddress'' /var/log/packetfilter/2021/08/* | grep drop | tail -20

    eg.

    utm:/root # zgrep '192\.168\.88\.17' /var/log/packetfilter/2021/08/* | grep drop | tail -30

    utm:/root # zgrep '3478' /var/log/packetfilter/2021/08/* | tail -30

    utm:/root # zgrep '8883' /var/log/packetfilter/2021/08/* | tail -30

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    As per help.ui.com/.../218506997-UniFi-Ports-Used article, UniFiProtect uses below ports for remote access.

    Protocol

    Port number

    Usage
    UDP 3478 Port used for STUN.
    TCP/UDP 443 Port used for Remote Access service.
    TCP 8883 Port used for Remote Access service.

    I'd suggest checking packetfilter.log events for IP_Phone. Also check packet flow 

    utm:/root # zgrep 'IPPhone_IPAddress'' /var/log/packetfilter/2021/08/* | grep drop | tail -20

    eg.

    utm:/root # zgrep '192\.168\.88\.17' /var/log/packetfilter/2021/08/* | grep drop | tail -30

    utm:/root # zgrep '3478' /var/log/packetfilter/2021/08/* | tail -30

    utm:/root # zgrep '8883' /var/log/packetfilter/2021/08/* | tail -30

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