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Virtual Meeting Zoom, Microsoft_Teams Issue

Dear Sophos Support,

      In our organization we are facing Zoom and Microsoft-Teams reconnecting issues. Showing error (Your Network is unstable). Have checked with ISP side when we  bypass Sophos firewall the connection is very stable no latencies. But when connected through sophos firewall zoom meeting and Microsoft_Teams never works properly  it displays an "Your connection is unstable reconnectingkindly assist resolve this issue thank you.



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  • I´m not Sophos Support but I think you have to check Intusion Prevention and have to config exception for the teams/zoom ports - don`t forget exceptions for the reverse ports...

    e.g. UDP Destination-Ports: 3478:3481 Source-Ports: 1:65535

    Reverse:

    UDP Destination-Ports: 1:65535 Source-Ports: 3478:3481

    regards

Reply
  • I´m not Sophos Support but I think you have to check Intusion Prevention and have to config exception for the teams/zoom ports - don`t forget exceptions for the reverse ports...

    e.g. UDP Destination-Ports: 3478:3481 Source-Ports: 1:65535

    Reverse:

    UDP Destination-Ports: 1:65535 Source-Ports: 3478:3481

    regards

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