I inherited a Sophos UTM software based firewall running on an old ESXi 5.5 box. It boots up and shows 9.3 as the version but in GRUB it shows 9.4 so I have no idea what this thing is actually running.
The customer does not have any passwords for any of the logins. I have tried the password reset procedure of using GRUB bootloader to boot into the limited bash shell. I've reset the password for both loginuser and root at least 30 times now. It never works.
What am I doing wrong? I've done this type of process on other *nix boxes many many times in the past and never had and issue like this.
Thank you for the PM, unfortunately, I didn't find information on the Support Ticket System any entry under this organization.
Sorry, I was skipping up to the Admin password to access the…
Might be best to just completely reinstall it using the software appliance ISO, and get your home use license from Sophos MyUTM Licensing Portal
UTM - 9.706 | Intel i3-4150 4th Gen Processor 16GB Memory | 500GB SATA HDD | GB Ethernet x5
I assume I'd lose the current config and everything if I did that?
Yes you would, but generally someone inheriting something like this wouldn't ever use the configuration and potentially leaves you open to vulnerabilities that you didn't realize were there.
Just my $.02, but if I was lucky enough to gain something like this for my personal use, the first thing I'd do would be to blow it away and start from scratch - and not lose an ounce of sleep over doing that.
When I said "inherited", what I meant is that this is part of a new customers production environment. So it's not for personal use and I don't own it. I am a MSP and it is a customers software.
Ah ha, gotcha.