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Password Reset Simply Does. Not. Work.

Ken Kropp

I inherited a Sophos UTM software based firewall running on an old ESXi 5.5 box. It boots up and shows 9.3 as the version but in GRUB it shows 9.4 so I have no idea what this thing is actually running.

The customer does not have any passwords for any of the logins. I have tried the password reset procedure of using GRUB bootloader to boot into the limited bash shell. I've reset the password for both loginuser and root at least 30 times now. It never works.

What am I doing wrong? I've done this type of process on other *nix boxes many many times in the past and never had and issue like this.



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  • 0 in reply to Ken Kropp

    Yes you would, but generally someone inheriting something like this wouldn't ever use the configuration and potentially leaves you open to vulnerabilities that you didn't realize were there. 

    Just my $.02, but if I was lucky enough to gain something like this for my personal use, the first thing I'd do would be to blow it away and start from scratch - and not lose an ounce of sleep over doing that.  Slight smile

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin

    Hi Amodin,

    When I said "inherited", what I meant is that this is part of a new customers production environment. So it's not for personal use and I don't own it. I am a MSP and it is a customers software.

  • 0 in reply to Ken Kropp

    Ah ha, gotcha.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

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