UTM User Portal Certificate Warning

Hi RalBlo,

Thank you for reaching out to the Community! 

Are you trying to access the user portal from the external or internal network? 

Is it the same certificate as WebAdmin, or did you upload the third-party signed certificate to use for User Portal? 

Thanks,

Hi RalBlo,

Thank you for reaching out to the Community! 

Are you trying to access the user portal from the external or internal network? 

Is it the same certificate as WebAdmin, or did you upload the third-party signed certificate to use for User Portal? 

Thanks,

I connect from the internal network and the certificate is the internal webadmin certificate.

Hi RalBlo,

Are you getting the same certificate error in all the browsers? Have you tried to use other browsers? 

If you're using Firefox, try to import the certificate on the browser. 

Thanks,

Firefox reports the error code: SEC_ERROR_UNKNOWN_ISSUER
In Firefox, the certificate was imported under "Your certificates".

Google Chrome, on a Windows 10 PC, reports: NET::ERR_CERT_AUTHORITY_INVALID
Microsoft Edge meanwhile says: NET::ERR_CERT_COMMON_NAME_INVALID
Chrome and Edge are using the Windows 10 certificate store.

Your webadmin cert use a FQDN / the correct FQDN of the UTM e.g. sophos.domain.local?

DNS sophos.domain.local points to the internal IP of the Sophos UTM?

In browser you try to connect to https://sophos.domain.local (if you use https/443 Port for User Portal)

regards