Hi,
I'm running Sophos UTM v9.705-3 on an APU4D4 behind my ISPs modem and observe partially issues with YouTube, Google Playstore and Netflix.
The following devices are involved (additionally I have several basic switches and unify access points running.):
- TV
- Connected directly to my firewalls internal network port (100Mbit/s)
- YouTube app is stuck at around 2Mbit/s. Higher than 720p is not possible without constant buffering issues
- Netflix speed test results in less than 50Mbit/s
- Connection directly to my ISPs modem (100Mbit/s)
- YouTube app is running every resolution without any buffering issues
- Netflix speed test shows always ore than 90Mbit/s
- Connected directly to my firewalls internal network port (100Mbit/s)
- Mobile
- Connected to my internal network via wifi
- General speed test maxes out my ISPs limits
- Youtube app stuck at 2Mbit/s
- Playstore loading updates extreme slowly
- Connected to the mobile network
- General speed test matches my phone ISPs limits
- Youtube app running all resolutions without any buffering issues
- Connected to my internal network via wifi
- Macbook
- Connected to my internal network via wifi
- No issues at all. Everything is running fine without buffering issues.
- Connected to my internal network via wifi
- PC
- Connected internal via network (two switches in-between)
- No issues at all. Everything is running fine without buffering issues.
- Connected internal via network (two switches in-between)
The following is temporarily DISABLED in my UTM:
- Intrusion prevention
- Web filtering
- Country blocking
- QoS
I monitored several logs while I was trying to run a 4k video on my phone. I couldn't find any relevant traces. The CPU of my APU is also not maxed at all. Ram looks ok, too. I have no idea right now, what the cause could be. Anyone any idea? Thanks for reading!
Kind regards, Andreas
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