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RDP crash sessions over SSL VPN

Antonio Rouqueiro

Good afternoon

I am having problems with our client in RDP sessions through the SSL VPN tunnel since Windows 10 was updated to version 20H2, whenever I make a connection via “remote desktop”, for example, I access a page with heavier content, like images, inside the remote machine, this is the crash session and restart the connection, I have clients working at home and they are not being able to develop their tasks, I need your help in order to resolve this issue, because before this update, and I have servers where I access with previous versions of rdp running at full speed without restarting the connection, I had no problems.

The UTM version is 9.705-3

Greetings



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community.

    When users experience this issue, are they still connected to the SSL VPN? They only disconnected the RDP session? 

    Did you try to re-install the SSL VPN client? The process of re-installing the VPN client will re-create the virtual tunnel interface. 

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community.

    When users experience this issue, are they still connected to the SSL VPN? They only disconnected the RDP session? 

    Did you try to re-install the SSL VPN client? The process of re-installing the VPN client will re-create the virtual tunnel interface. 

    Thanks,

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