General Discussion 96% CPU usage and 100% data disk usage since the 9.705-3 upgrade

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96% CPU usage and 100% data disk usage since the 9.705-3 upgrade

exwhywhyzee over 4 years ago

I updated to 9.705-3 yesterday, and my CPU usage has skyrocketed. In addition, the data disk has hit 100% usage (it's been at about 75% since June)

I've rebooted, but that hasn't done anything.

I've also tried following what was listed in this post, but that hasn't yielded any positive results either.

An and all help will be greatly appreciated.

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0 FormerMember over 4 years ago

Hi exwhywhyzee,

If there were recent core dumps, I would advise you to create a support case at support.sophoos.com for further investigation and PM me the support case number.

Thanks,
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0 exwhywhyzee over 4 years ago in reply to FormerMember

Where would I be able to find the core dumps, generate them, and submit them to start a support case?

And, here are the result of atop:
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0 FormerMember over 4 years ago in reply to exwhywhyzee

Hi exwhywhyzee,

You can find the core dump on UTM at "var/storage/cores" and create a case at support.sophos.com.

Thanks,
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0 exwhywhyzee over 4 years ago in reply to FormerMember

Case created - ID 03268923.
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0 exwhywhyzee over 4 years ago in reply to FormerMember

Case created - ID 03268923.
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0 eyos over 4 years ago in reply to exwhywhyzee

Has this issue been resolved? Just curious wether we should update to 9.705-3
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0 FormerMember over 4 years ago in reply to eyos

Hi eyos,

There is no update on the support case by exwhywhyzee, support engineer provided instructions to collect core dumps and current resource utilization snapshot but there is no update from exwhywhyzee.

Thanks,
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