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Airprint not working

Hi everyone,

we are using a SG115w. So far everything is working well except Airprint

When I try to print something via my iphone and search for the printer it says "no printer found". I have already tried to open communication (firewall rules) in my internal network. Then at least I was able to see and select the printer. However when I try to print I get the error message "printer ist not available anymore".

Wireless Configuration:

- Wireless Network is configured as "Bridge to AP LAN"

- Client isolation "disabled"

- Internal interface type: "Ethernet Bridge" and the wireless network and LAN adapter is selected.

What am I missing? Any help is greatly appreciated

Greetings

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0 Jaydeep over 4 years ago

Hi Aktuator

Have you created a firewall rule for LAN to LAN traffic? If traffic passes through UTM, it needs a firewall rule to be allowed through UTM.

Regards

Jaydeep
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0 Aktuator over 4 years ago in reply to Jaydeep

Hi Jaydeep,

thanks for your quick reply!

Yes, I have created the rule:

Allow "LAN (Internal Network) <<Any>> LAN (Internal Network)"
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0 Aktuator over 4 years ago in reply to Aktuator

Hi,

could someone help please, I am stuck with this problem.

Thanks!
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0 Jaydeep over 4 years ago in reply to Aktuator

Hi Aktuator

The configuration looks fine to me. Have you checked how does Airprint work? And ports does it require to communicate with Printer?

Regards

Jaydeep
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0 BAlfson over 4 years ago

Hallo,

Does doing #1 in Rulz (last updated 2019-04-17) give you any hints?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Aktuator over 4 years ago in reply to Jaydeep

Hi Jaydeep,

please have a look at me recent message. As you can see I have allowed all internal network communications: Lan <> Any Services <> LAN

So all ports are open. Printer is located in the internal LAN btw.

Cheers

Aktuator
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0 Aktuator over 4 years ago in reply to BAlfson

Hello BALfson,

thanks for the hint. I have checked the rulz and log files. Unfortunately no success. All logfiles look good, no entry regarding airpint issues.

Hopefully you have some more hints :)

Thanks and greetings

Aktuator
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0 BAlfson over 4 years ago in reply to Aktuator

I think you might be stuck with having to do a packet capture.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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