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iOs not sending or receiving

vmoss

Hi,

I work for a public library system (4 total).  We have all traffic going through a Sophos UTM SG330 on version 9.700-5.  Our license is just for network and web protection.  

I received this from a staff member out in the public area...

A customer was unable to send email from an iPhone using Mail.app (configured for an iCloud account) while using LibraryMain. Disabling wifi and relying on the cell network allowed for the mail to be sent.

I have had this problem on our business network wifi with the same combination (iPhone + Mail.app + iCloud) for several months. I have to disable wifi so that I can check mail on the cell network. I then re-enable wifi. I'm not sure when this issue began for me, but I feel like it's been in the last few months. Will do a bit more digging on my iPhone to see if other clients are affected while I'm on library wifi.

We have two networks, business and public, and the issue is on both networks.  I tried adding a firewall rule that any traffic using any and all email ports and various other iCloud ports.  It did not work.  Then I thought I would simplify things and just have any traffic going from any to any just using port 993.  Still nothing is working.

I looked at the exception for Apple Update, and set it to skip everything.   Nothing seems to work.  I know just enough to get myself in trouble and I tend to not be able to see the forest for the trees.  (I am all self taught and had a terrible teacher).

I have been researching this off and on for several months, and feel like I am just going around in circles.

TIA,

Vicky



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  • 0

    Which email protocol?

    Most likely, port 443 traffic is being blocked by webfilter, or you are using https inspection.

  • 0 in reply to DouglasFoster

     

    It is the iCloud mail.  It seems that others will work on the iPhone (like google mail, etc).  It is just the ative mail app.  From research I found this, but I have tried every configuration I can think of using this information.

    MAP information for the incoming mail server

    • Server name: imap.mail.me.com
    • SSL Required: Yes
      If you see an error message when using SSL, try using TLS instead.
    • Port: 993
    • Username: This is usually the name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com). If your email client can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
    • Password: 

    SMTP information for the outgoing mail server

    Which email protocol?

    Most likely, port 443 traffic is being blocked by webfilter, or you are using https inspection.

     
    • Server name: smtp.mail.me.com
    • SSL Required: Yes
      If you see an error message when using SSL, try using TLS or STARTTLS instead.
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: Your full iCloud email address (for example, emilyparker@icloud.com, not emilyparker)
    • Password: Use the password that you generated when you set up the incoming mail server.
Reply
  • 0 in reply to DouglasFoster

     

    It is the iCloud mail.  It seems that others will work on the iPhone (like google mail, etc).  It is just the ative mail app.  From research I found this, but I have tried every configuration I can think of using this information.

    MAP information for the incoming mail server

    • Server name: imap.mail.me.com
    • SSL Required: Yes
      If you see an error message when using SSL, try using TLS instead.
    • Port: 993
    • Username: This is usually the name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com). If your email client can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
    • Password: 

    SMTP information for the outgoing mail server

    Which email protocol?

    Most likely, port 443 traffic is being blocked by webfilter, or you are using https inspection.

     
    • Server name: smtp.mail.me.com
    • SSL Required: Yes
      If you see an error message when using SSL, try using TLS or STARTTLS instead.
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: Your full iCloud email address (for example, emilyparker@icloud.com, not emilyparker)
    • Password: Use the password that you generated when you set up the incoming mail server.
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