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UTM running as a VM, swapped out a NIC, now can't access webadmin

xyyz 2000

So, my VMware server shut down.  It wouldn't turn back on, but long story short, the multi-interface NIC I was using stopped working, forcing me to swap it out for another.

I had to reconfigure the VMs to utilize the new NIC.  The other two VMs have no issue, but my UTM VM does.  

I cant access webadmin.   The local address I used to manage the UTM through webadmin ended in .223, but now the console says to connect on the .202 address, which I have no clue how it got.  (VMware shows the UTM to have both the .223 and .202 addresses.) However, I can't connect to the .202 address using h***s://x.x.x.202:4444, i can't ping the address, nor can I access it using SSH (nor can I to the .223 address).

I'm at a complete loss as to what to do.

Is there any way to break the boot up sequence to fix the configuration?

Any and all help will be greatly appreciated.



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  • 0

    Hello,

     

    i got a simliar problem with my UTM 9.605-1, the appliance runs on an ESXI 6.7 Update 2 and has 3 NICs (vmxnet3) configured. When i add another interface (same configuration but other vlan) i get no access on the WebAdmin (after shutting down and rebooting), i cannot ping any of the ip addresses - only the local console works and ifconfig shows me 3 up and running interfaces with correct ips.

    How can i add another interface to my UTM? In the past i added new intarfaces just i tried now and back then it worked perfect... 

     

    Kind regards

Reply
  • 0

    Hello,

     

    i got a simliar problem with my UTM 9.605-1, the appliance runs on an ESXI 6.7 Update 2 and has 3 NICs (vmxnet3) configured. When i add another interface (same configuration but other vlan) i get no access on the WebAdmin (after shutting down and rebooting), i cannot ping any of the ip addresses - only the local console works and ifconfig shows me 3 up and running interfaces with correct ips.

    How can i add another interface to my UTM? In the past i added new intarfaces just i tried now and back then it worked perfect... 

     

    Kind regards

Children
  • 0 in reply to Julian Abraham

    Hallo Julian and welcome to the UTM Community!

    What results do you get with my suggestion above?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to Julian Abraham

    adding more interfaces in esx 6.7 seems to dice the interface order once after rebooting the Linux VM.

    In several Linux VMs I had to tcpdump to find what VLAN is connected to what interface and then change the assigned VLANs in ESX or set the corerect IP/networks to my interfaces

  • 0 in reply to papa_

    Finally i got the interfaces back online the way they are supposed to: While adding a new NIC to the virtual machine the host indeed messes up with the vlan-assignment. I had to disable all interfaces and by tinkering around with the vlan\network-settings in vsphere i got them back - in a differet order.

    Thanks for your help!

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