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Sophos SG230 v9.510 License & Hostname.

SilvanoBiger

Hello all,

 

First Question:

We have an SG230 with UTM 9.510 on it. I would like to copy only the license from the machine to back it up for a clean reset.

Where is the license file located in the file system? I don't have access to the Sophos website account for the license, since the original system admin is long gone.

I can see the license ID number in the web interface, can I just copy that number to paste it to the new setup somehow?

I understand that I can backup the full configuration which includes the license but that also includes all the settings that I want to reset anyway.

 

If I do a factory reset will that remove the license also or is there a command to factory reset and preserve the license?

( In a nutshell I'd like to reset to factory but still preserve the license)

An old post specifies the license file should be " /etc/wfe/conf/license " but it is not there in 9.5 version of the utm.

 

 

Second question:

When setting up a new system, the unit asks for a hostname to be a fully qualified DNS hostname, including a domain.

It should be resolvable in public DNS and point to the external interface of the system.

We don't have a public hostname/domain outside as this will be a home setup with Comcast.

What can I put in for hostname? Can I just put in the internal IP of the machine? eg. 192.168.1.10 ? Or any name eg. "RcHeliz", even if it does not point to it from outside?

Any recommendation that would be best for a home company user, would be welcome?

I don't want to have issues with certificates and website not secure messages which is a problem now and the reason I want to start reconfiguring the UTM from scratch.

 

Thank you for any suggestions!!!



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  • +1

    Hi  

    Welcome to the Sophos Community!

    First Answer:

    The license file is a text file that you will require to upload if you do a factory reset of the device. You can contact Sophos Customer care team and ask them to provide the license text file before you do the factory reset. Please remember, you will require a license file if you do a factory reset of the device.

    If you're good with SSH, you can simply type this command once you're logged in as root. Please type:  cc get licensing license It will display the entire text from the license file. You can copy it into a text file and the name is license0000000.txt where 0000000 is the License number.

    Alternatively, you can copy that into a text file using the command: cc get licensing license > /var/sec/chroot-httpd/var/webadmin/license0000000.txt and download it from the UTM by adding /license0000000.txt next to the URL for Webadmin. Please refer point 4 from this KBA Sophos UTM: How to capture packets and download the Packet Capture

     

    Second Answer:

    You can set-up any name as a Hostname. Keeping an FQDN helps you with SSL VPN and other things as mentioned in this wonderful guide from Bob. It would be advised to keep a proper DNS name which you can then configure as a DNS host in your UTM or DNS server. 

    Hope this helps.

    Regards

    Jaydeep

Reply
  • +1

    Hi  

    Welcome to the Sophos Community!

    First Answer:

    The license file is a text file that you will require to upload if you do a factory reset of the device. You can contact Sophos Customer care team and ask them to provide the license text file before you do the factory reset. Please remember, you will require a license file if you do a factory reset of the device.

    If you're good with SSH, you can simply type this command once you're logged in as root. Please type:  cc get licensing license It will display the entire text from the license file. You can copy it into a text file and the name is license0000000.txt where 0000000 is the License number.

    Alternatively, you can copy that into a text file using the command: cc get licensing license > /var/sec/chroot-httpd/var/webadmin/license0000000.txt and download it from the UTM by adding /license0000000.txt next to the URL for Webadmin. Please refer point 4 from this KBA Sophos UTM: How to capture packets and download the Packet Capture

     

    Second Answer:

    You can set-up any name as a Hostname. Keeping an FQDN helps you with SSL VPN and other things as mentioned in this wonderful guide from Bob. It would be advised to keep a proper DNS name which you can then configure as a DNS host in your UTM or DNS server. 

    Hope this helps.

    Regards

    Jaydeep

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