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Problem with STAS uninstall

polyrack

Hi all,

 

I have installed STAS version 2.2.0.0 on a 2008R2 DC. Now I wanted to upgrade that installation to version 2.5.0.0

If I run the new setup file I keep getting the message "STAS is running, Please close the application and try again". But the STAS Config is closed and the STAS service is stopped and set to "Disabled". I have no clue why I keep getting this error message.

If I try to uninstall STAS first, I get the same message. Also I tried to restart the server... nothing helps.

 

Has anyone had a similar problem?

 

Thanks for your help.



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  • 0

    This sounds like a Windows Server issue to me.  What was done to resolve this?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi, 

    I tried a lot of things. I had the same problem on all other DC's, even with the actual version 2.5.0.0

    I even tried to use a uninstall tool, to force uninstallation. After that I still got the same message.

     

    What I had to do to, to do a new install, was to delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos

Reply
  • 0 in reply to BAlfson

    Hi, 

    I tried a lot of things. I had the same problem on all other DC's, even with the actual version 2.5.0.0

    I even tried to use a uninstall tool, to force uninstallation. After that I still got the same message.

     

    What I had to do to, to do a new install, was to delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos

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  • 0 in reply to polyrack

    It's great that you found a solution!  Please make sure the Sophos Support team knows what you learned.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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