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Sophos Support Disappointment

KHALED MOHAMED1

Hi Everyone,

I am posting this to know if there other suffer from same issue or it's just me and how i can escalate or do complain.

I have opened ticket with Sophos support for issue with client installation and i always get response next day.

last mail i got response after 3 days after I sent many reminders.

Who i should contact to do complain or escalation for such matter.

And till now issue not fixed yet.

Thanks. 



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  • 0

    Hi Khaled,

    I am same boat you are sailing in, they never give proper support or replies and never share knowledge based articles until its escalated and for escalation you need to know where to go as they will never escalate the issue to GSE and GSE will never come to know what customer is facing there escalation time is 24 hours for response and from last 2 days there is no response. Highly Disappointed.

     

     

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  • 0

    Hi Khaled,

    I am same boat you are sailing in, they never give proper support or replies and never share knowledge based articles until its escalated and for escalation you need to know where to go as they will never escalate the issue to GSE and GSE will never come to know what customer is facing there escalation time is 24 hours for response and from last 2 days there is no response. Highly Disappointed.

     

     

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