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user portal does not work

Camilo Enrique Marín cruz over 6 years ago

Hello

please I need your help, the user portal does not work, try to load the page but it is blank.

The public IP and the port are already changed several times and the failure persists.

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0 DouglasFoster over 6 years ago

flush the browser cache and try again. others in this forum have reported that this solved their problems.
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0 Camilo Enrique Marín cruz over 6 years ago in reply to DouglasFoster

Hello

I have already done it but it still does not work, I also did it by incognito and with other browsers, and my users also report the same
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0 BAlfson over 6 years ago in reply to Camilo Enrique Marín cruz

Hola Camilo and welcome to the UTM Community!

Which version of UTM - 9.510-5? When this happened to me, I had to clear the related cookies.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Alexander Busch over 6 years ago

Did you update? And it worked before?

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0 BAlfson over 6 years ago in reply to Alexander Busch

It always worked before, Alex, and only displayed the strange behavior after the Up2Date to 9.510.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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