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I cannot update Sophos - keep getting Could Not Connect To Server

SaberSaw11 Rimmer

Sophos updating fails - keep getting error on subject line - any info on this must appreciated



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  • 0

    Hi and welcome to the UTM Community!

    A member here in Israel has the same problem at present.

    Do you have another firewall in front of the UTM that might be blocking the request or the response?

    Look in 'Configure updating' to find the FQDN of the update server being blocked.  I know that d3.sophosupd.com is working now, but if you see another, you might wait a few days to see if your update server has been having problems.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Bob - I am just a regular user not a guru - this error keeps happening. What is strange is I power off for awhile and when I turn back on it indicates Sophos protected. Then after awhile error comes back - I was on last night for over an hour - no issues. Then today I get on and within 15 to 20 minutes error pops up again.

     

    If you can put in layman terms what to check I will

     

    Tx so much for help

  • 0 in reply to SaberSaw11 Rimmer

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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