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Sophos UTM 9 Captive Portal and Authentication Timeout

envercpt

We are experiencing an issue at 2 separate sites with the Sophos Captive Portal. At both sites, students connect their devices to a Ruckus wireless network and are presented with the Sophos captive portal in order to authenticate. The students have to re-authenticate after 15 minutes at Site A and after 30 minutes at Site B. The response from Sophos South Africa local support is, "Sophos advised there is no default timeout option for captive portal UTM 9. Feel free to contact me should you need any further assistance." 

I've escalated this to Sophos international support 2 weeks ago. Waiting... zzzz

*** Sophos SG430 with Firmware version: 9.509-3 ***



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  • +1

    We changed the Authentication Timeout in Web Filtering --> Filtering Options --> Miscellaneous and this works for us

  • 0 in reply to colly72

    Changing the timeout for Browser Authentication in Web Filtering caused the Captive Portal to change its timeout behavior?  I think this is the first I've heard of this and consider it a bug that there would be any timeout associated with the captive portal other than the 'Session expires' selection when using "Backend authentication."  I would be tempted to report this as a bug if you have a paid license.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to colly72

    Changing the timeout for Browser Authentication in Web Filtering caused the Captive Portal to change its timeout behavior?  I think this is the first I've heard of this and consider it a bug that there would be any timeout associated with the captive portal other than the 'Session expires' selection when using "Backend authentication."  I would be tempted to report this as a bug if you have a paid license.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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