Related
Recommended
AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

Parents

  • Hi,

    will customers with affected devices be informed proactively and will sophos exchange the devices before they will fail? We have lots of SG125/135 active and Im interested, how Sophos will handle this.

    Thank you,

    Regards

    Sebastian

Comment

  • Hi,

    will customers with affected devices be informed proactively and will sophos exchange the devices before they will fail? We have lots of SG125/135 active and Im interested, how Sophos will handle this.

    Thank you,

    Regards

    Sebastian

Children
No Data
Unfiltered HTML