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AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

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  • I would appreciate a statement to Bob´s last post. Up to  now, we already had 3 replacements (regarding this issue) of SG125/SG135 from a total of ~40 devices, we are managing. All of these devices are Rev1......

    How long will it probably take to complete the investigations with Intel?

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  • I would appreciate a statement to Bob´s last post. Up to  now, we already had 3 replacements (regarding this issue) of SG125/SG135 from a total of ~40 devices, we are managing. All of these devices are Rev1......

    How long will it probably take to complete the investigations with Intel?

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