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AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

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  • Hello,

    could you please provide a workaround for electricians to repair an affected

    motherboard (e.g. by soldering a pull-up resistor from LPC_CLKOUT0 to 3.3V)?

    Could you please tell us a good location, where LPC_CLKOUT0 and 3.3V are accessible?

    It would be a shame (and waste of ressources) to dispose such a good board / device.

    (I just want to use the device for my home office or for training purposes.)

    Thank you! Best regards, Uwe

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  • Hello,

    could you please provide a workaround for electricians to repair an affected

    motherboard (e.g. by soldering a pull-up resistor from LPC_CLKOUT0 to 3.3V)?

    Could you please tell us a good location, where LPC_CLKOUT0 and 3.3V are accessible?

    It would be a shame (and waste of ressources) to dispose such a good board / device.

    (I just want to use the device for my home office or for training purposes.)

    Thank you! Best regards, Uwe

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